Analyst, Technical Product Management

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Date: Dec 12, 2025

Location: Chicago, IL, US, 60607

Company: McDonald's Corporation

Company Description: 

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world. 

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements. 

Department Overview

This opportunity is part of the Global Technology Infrastructure & Operations team (GTIO), where our mission is to deliver modern and relevant technology that supports the way McDonald’s works. We provide best-in-class foundational technology products and services including Global Networking, Cloud, End User Infrastructure, and IT Service Management. It’s our goal to always provide an engaging, relevant, and simple experience for our customers.

The Technical Product Analyst role is part of the End User Infrastructure & Operations team in Global Technology and reports to the Senior Manager of Portal & Experience. This person will build, cultivate, and strengthen McDonald’s end-user products and services. They will have a strong knowledge and focus on our end-user applications and services.  The Technical Product Analyst will work closely with the End User Computing product managers and product analysts to drive out the product features and capabilities.

This is an exciting opportunity for an experienced technology individual to help shape the transformation of infrastructure and operations products and services to the entire McDonalds environment.

Duties

  • Analyze new features for end-user technologies, including the company intranet/portal, identify improvement opportunities, and assist in rollout to enhance adoption and user experience.
  • Conduct product comparison analysis across end-user technologies and support feature implementation to deliver measurable value and optimize overall experience.
  • Translate complex customer issues into clear problem statements and design innovative solutions using design thinking principles.
  • Collaborate with product managers, architects, developers, and technology leads to align and contribute to the modernization roadmap.
  • Develop and maintain processes, playbooks, and documentation to ensure consistent, reliable, and scalable product delivery.
  • Conduct usability testing, gather user feedback, and recommend enhancements to improve end-user experience.
  • Monitor maintenance and operational health, validate performance metrics, and enforce standards to ensure stability, uptime, and a seamless end-user experience.
  • Create and manage dashboards, reports, and analytics to measure product performance, adoption, and ROI.
  • Partner with managed service providers to enforce SLAs, resolve incidents, and maintain strong vendor relationships.
  • Research emerging Microsoft technologies and assess their fit for the end user portfolio.
  • Continuously improve product analysis capabilities through skill development, best practices, and process optimization.

Qualifications

  • Excellent written and verbal communication skills: able to present facts, thoughts, and ideas in a clear, concise, and manner to senior stakeholders.
  • Extremely knowledgeable about software development / programming due to the technical nature of the role.
  • Experience defining user experience needs, writing epics, stories, and acceptance criteria in Jira/Confluence
  • Direct experience in an Agile team.
  • Demonstrated experience in conducting user research.
  • 4+ years of product execution / technical business analyst experience with a Bachelor’s degree or 2+ years relevant experience and a Master’s degree.
  • At least 3+ years of experience working with Microsoft products
  • Passion for online and mobile technology, and knowledge of industry structure, trends and influential companies.

Compensation

Bonus Eligible: Yes

Long - Term Incentive: Yes

Benefits Eligible: Yes

Salary Range

The expected salary range for this role is $104,482.00 - $130,602.00 per year
 
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.

Additional Information: 

Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment.  

Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance. 

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis. 

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

Nothing in this job posting or description should be construed as an offer or guarantee of employment. 


Nearest Major Market: Chicago