Business Technical Analyst - RFM (Restaurant File Maintenance)

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Date: Sep 24, 2025

Location: Chicago, IL, US, 60607

Company: McDonald's Corporation

Company Description
McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. As the global leader in the food service industry, our legacy of innovation and hard work continues to drive us.
From drive thru updates to delivery to mobile order and pay, we are innovating quickly and growing. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.
 

Job Description

We are looking for a team mate to join the US Technology RFM team who is learning or has been working in an agile environment. Having key interpersonal skills when engaging with our stakeholders and forming that open channel of exchanges for understanding will also be a key success factor for our BTA. It is meaningful to have a strong approach to operate.

Responsibilities

  • Starting the journey towards being a junior Domain Expert for RFM with the ability to provide business and operational direction on business requirements, change requests, and technical designs for current functionality and future enhancements
  • Demonstrates Operations focus by understanding the given and potential needs and taking action
  • Strong collaboration skills and able to adapt their means of communications for both written and verbal, and engage in active listening
  • Establish ability to build relationships with Global Technology internal and external stakeholder partners
  • Ability to share key knowledge to bring team mates up to speed on technology and processes
  • Provide frequent feedback to the team to increase productivity, improve performance, and develop skill sets
  • Responsible for Quarterly release planning.
  • Managing defects and enhancements requests for prioritization with Global product team.
  • Document and conduct demos for new features with collaborators.
  • Capture requirements and translate them into technical solutions.

Qualifications

  • Bachelor’s degree or equivalent work experience
  • 2+ years in a technology role
  • Experience at a consumer / retail company preferred
  • Ability to collaborate with a diverse work group
  • Experience in being Agile - useful to have used JIRA and Confluence tools
  • Must be capable of prioritizing work based on Business and Deployment needs
  • Ability to efficiently self-direct, and handle, and prioritize multiple projects/issues with a high degree of complexity in a fast paced and changing environment
  • Proficient with Microsoft Office, including Word, Excel, PowerPoint, Publisher, Teams and Visio
  • Able to handle time optimally and with a sense of urgency
  • Work with management to adapt to obstacles and complete sprint releases
  • Ability to solicit and communicate business expectations and build strong client and collaborator Relationships
  • Demonstrates ability to communicate complex concepts to our Business Partners and Leadership
  • Participates in sprint reviews and leading demos of new functionality to collaborators

Compensation

Bonus Eligible: YES

Benefits Eligible: YES 

Salary Range

The expected salary range for this role is $98,140.00 - $125,130.00 per year
 
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.

Additional information
At McDonalds we are People from all Walks of Life...


People are at the heart of everything we do, and they make the McDonalds experience. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers. We have a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees, and suppliers gives us strength.

We do not tolerate inequality, injustice, or discrimination of any kind. These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play.

We also recognise our responsibility as a large employer to continue being active in our communities, helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it, whether with McDonalds or elsewhere.


Nearest Major Market: Chicago