Director, Gift Card & Stored Value Operations
Date: Apr 13, 2026
Location: Chicago, IL, US, 60607
Company: McDonald's Corporation
Company Description:
McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.
At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.
Department Overview
P2W administers the McDonald’s Arch Card program — one of the largest gift card programs in quick service retail. This role leads the day-to-day operations of that program while helping to shape its next chapter, which includes the launch of digital stored value and e-gift cards alongside the existing physical card business.
This is a hands-on operational leadership role, supported by a remote team of four P2W employees, plus engagement across the broader McDonald’s team. The right person not only knows the physical gift card ecosystem deeply, including distribution partners, card manufacturing, inventory planning, seasonal demand cycles, but also brings deep digital payments fluency to help navigate the program’s expansion into app-based stored value and e-gift cards.
Accountabilities & Responsibilities
Program Operations
- Own end-to-end operations of the Arch Card program, including physical card inventory planning, distributor relationships (Blackhawk, InComm), and manufacturing coordination
- Manage the seasonal planning calendar, with particular focus on holiday demand cycles
- Maintain operational continuity and vendor performance across all program touchpoints
Digital Stored Value Launch
- Partner with cross-functional teams across Treasury, Finance, Marketing, Technology, and Legal to support the launch of digital stored value and e-gift card capabilities
- Coordinate with distribution partners on digital product availability across third-party channels
- Support operational readiness, customer experience, and issue resolution as digital capabilities go live
Governance & Compliance
- Ensure the program operates in compliance with escheatment, unclaimed property, and consumer protection regulatory requirements
- Partner with Finance and Treasury on liability management, breakage accounting, and financial reporting
- Prepare materials and updates for the P2W board of directors
Cross-Functional Coordination
- Serve as the operational center of gravity across internal teams and external vendors for the stored value program
- Support contract management and vendor SLAs in partnership with Legal and Procurement
Qualifications
- 10 years of experience in gift card, prepaid, or stored value program operations, international e-gift card experience a strong plus
- Bachelor's degree in Marketing, Finance or other related field and experience
- Working familiarity with the physical gift card ecosystem, including knowledge of processes and relevant vendors for distribution, manufacturing, and inventory planning
- Deep experience managing programs with e-gift cards and digital stored value required
- Experience managing external vendor relationships in a large, matrixed organization
- Strong financial acumen around stored value liabilities, breakage, and reporting
- Comfortable operating with ambiguity and building structure where little exists
Nice to have: experience in franchise or multi-stakeholder environments; familiarity with gift card regulatory compliance considerations
Compensation
Bonus Eligible: Yes
Long - Term Incentive: Yes
Benefits Eligible: Yes
Salary Range
The expected salary range for this role is $168,212.00 - $210,265.00 per year
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.
Additional Information:
Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment.
Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.
Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald’s long-term incentive plan.
McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis.
McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Nothing in this job posting or description should be construed as an offer or guarantee of employment.
Nearest Major Market: Chicago