Director, Operations Training

Department Overview

Our Corporate Home Office has an exciting opportunity for a Field Operations & Consulting Development (FOCD) Director. This role will be responsible for the ongoing creation and refinement of systems, routines, tools, and processes to support the execution of McDonald’s Operating Model for our operations staff supporting Franchisees and restaurants.

You will be directly responsible for orchestrating and leading execution of our McDonald’s Operating model, whereby we provide consultation and support to our McDonald’s franchisees to help them run great restaurants. This role will own design and execution of programs and processes that ensure McDonald’s Operations field staff are developed and verified on McDonald’s Operational Systems. This will include supporting processes for helping to broker and deliver this subject matter expertise via our field operations operating model. You will also partner with our Talent Attraction COE, Talent Management COE and L&D organizations on design and deployment of the mid-management curriculum, training sessions, career path models, and assessment tools and facilitate the migration to a performance management culture within McDonald’s field operations function.

Key customers include Field Office operations staff and U.S. leadership; key partners and collaborators include U.S. National Operations, Learning and Development, Talent Acquisition, other McDonald’s HQ functional departments, and licensee leadership representatives. Travel for this role may vary between 5-10%.

Duties

• Lead and develop a high-performing Operations Training and Capability team, providing strategic direction, coaching, and talent development for department leaders responsible for advancing U.S. Operations training priorities and organizational capability.
• Own the strategy, governance, and execution of Operations Subject Matter Expert (SME) programs, ensuring alignment to business priorities and the effective deployment of operational knowledge, tools, and best practices across the system.
• Establish enterprise training and program standards that drive consistent execution, operational excellence, and capability development throughout the Field Operations organization.
• Partner with Operations leadership, Learning & Development, and Talent Management to design and implement leadership development programs, career path frameworks, onboarding experiences, assessment methodologies, and role-based learning strategies.
• Serve as a strategic liaison between Restaurant Operations, Field Operations, and corporate support teams, ensuring timely communication, alignment, and adoption of key initiatives, systems, and operating model enhancements.
• Lead the certification, readiness, and change management processes for major operational programs and systems, ensuring field teams are equipped with the tools, resources, and knowledge required for successful implementation.
• Drive the evolution and execution of the Operating Model, gathering feedback from field and licensee stakeholders, identifying capability gaps, and recommending enhancements that improve organizational effectiveness and business performance.
• Oversee performance management processes and accountability routines within U.S. Operations, developing communications, resources, and governance mechanisms that reinforce expectations, strengthen execution, and support culture change.
• Provide thought leadership and strategic counsel to senior Operations leaders, proactively identifying opportunities, risks, and solutions related to training, capability development, organizational effectiveness, and operational execution.
• Lead the socialization and adoption of new initiatives, processes, and operating model changes, building commitment across stakeholders and ensuring sustainable integration into field operations routines

Qualifications

• B.S. Degree, with experience in Operations, Learning and Development, and leading large-scale Interpersonal Development
• Strategic and Operational Leadership: Ability to balance long-term strategy with execution details, ensuring complex initiatives are delivered on time and aligned to business priorities.
• Cross-Functional Influence and Collaboration: Proven ability to influence without direct authority, build alignment across diverse stakeholder groups, and drive results through strong partnerships.
• Enterprise Problem Solving: Skilled at translating complex business challenges into actionable solutions, quickly removing barriers and navigating ambiguity to move work forward.
• Organizational Agility and Innovation: Fast learner who adapts to changing business needs, rapidly assimilates new concepts, and applies insights across multiple workstreams and disciplines.
• Business Integration and Planning: Demonstrated ability to connect interdependent priorities, identify implementation risks, and develop integrated plans that span systems, functions, and organizational boundaries.
• Executive Communication and Relationship Building: Versatile communicator who tailors messaging for diverse audiences and builds trusted relationships that advance organizational capability and performance.
• People Leadership and Talent Development: Strong leader of people who motivates, coaches, develops, and holds teams accountable while fostering a culture of engagement, growth, and high performance.

Compensation

Bonus Eligible: Yes

Long - Term Incentive: Yes

Benefits Eligible: Yes

Salary Range

The expected salary range for this role is $168,212 - $210,265 per year.
 
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.