Director, Service Delivery

Apply now »

Date: Mar 17, 2026

Location: Chicago, IL, US, 60607

Company: McDonald's Corporation

Company Description: 

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. As the global leader in the foodservice industry, our legacy of innovation and hard work continues to drive us. 

From drive-thru updates to delivery to mobile order and pay, we are innovating quickly and growing. Joining McDonald's means thinking big and preparing for a career that can have influence around the world. 

At McDonald’s, we see every day as a chance to create a positive impact. We lead through our values centered on inclusivity, service, integrity, community, and family. From the support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry, and the planet. We also offer outstanding benefits including a sabbatical program, tuition assistance, and flexible work arrangements. 

We are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone. We are interested in people who enhance our company culture: Does this role interest you? We encourage you to apply even if you don’t meet every single requirement!

Department Overview

The Director, Service Delivery & Deployment will lead the day-to-day execution and decisioning required to redesign and deploy McDonald’s global Finance & Accounting processes, as part of a major transformation program.  The program also includes implementation of Oracle Fusion, as well as optimizing the service delivery model.  This role serves as the design authority and execution leader for a team of Global Process Leads, ensuring processes are standardized, controlled, enabled by Oracle Fusion, operationally efficient, and transition-ready.The Director will be a thought partner to the Service Delivery & Deployment Senior Director and will represent the process organization in formal program forums, distilling complex issues into clear decision points, impacts, and recommended actions. They will own day-to-day issue resolution, backlog governance, risk mitigation, and cross-functional alignment while escalating items that materially affect timeline, cost, or resourcing.  The Director will have 7 direct reports (i.e., gGlobal Process Leads), spanning across the US and Europe.  

Duties

Process Design Leadership & Decision Authority:

  • Lead end-to-end global process design across Finance & Accounting workstreams (e.g., R2R, P2P, O2C, ATR, as applicable), ensuring alignment to a standardized global model while accommodating necessary local/regulatory requirements.
  • Act as design decision owner for key process choices, balancing leading practices, risk mitigation, and operational efficiency.Ensure process designs are Oracle Fusion-enabled (fit-to-standard where possible) and clearly articulate where manual workarounds are required and how they will be controlled.
  • Ensure the team consistently evaluates decisions through:Control requirements and auditabilityOperational performance (e.g.,m cycle time, quality, cost-to-serve)User experience and adoptionFeasibility within Oracle Fusion and other boundary systems, integrations

Day-to-Day Execution Management (Issues, Risks, Backlog)

  • Run a daily operating rhythm (e.g., daily stand-up's) with Global Process Leads to drive progress, remove blockers, and enforce disciplined follow-through.
  • Own a structured issue and risk management approach to triage, assign owners, manage dates/decisions, and drive closure.Maintain and govern the process backlog (e.g., defects, enhancements, design changes), including prioritization criteria, dependencies, and resource planning.
  • Escalate succinctly when a topic impacts timeline, cost, or resource load, providing:
    Summary of the problem
    Options considered
  • Recommendation and rationale
  • Impact assessment and next stepsRecommendation and rationaleImpact assessment and next steps

Qualifications

  • Demonstrated leadership in a global finance transformation, either as a Global Process Owner/Lead in industry or leading transformation teams in consulting (e.g., Target Operating Model redesign, process standardization, ERP-enabled transformation).
  • Hands-on experience supporting or leading an outsourced services transition (GBS/BPO), including understanding the mechanics of moving work to an outsourcer (scope definition, SLAs/KPIs, handoffs, knowledge transfer, stabilization).
  • Strong process and controls mindset (e.g., proven ability to embed controls into redesigned processes and translate them into practical SOPs).
  • Experience leading a global team with direct reports across geographies and time zones.
  • Ability to operate at high speed in a collaborative, fast-paced environment with competing priorities.

Compensation

Bonus Eligible: Yes

Long - Term Incentive: Yes

Benefits Eligible: Yes

Salary Range

The expected salary range for this role is $178,121.00 - $222,651.00 per year
 
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.

Additional Information: 

The position offers health and welfare benefits, including but not limited to comprehensive health insurance, which includes medical, prescription drug, mental health, dental and vision coverage, as well as, life insurance. 

Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment. 

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.


Nearest Major Market: Chicago