Director, Site Reliability Engineering

This opportunity is part of the Global Technology Infrastructure & Operations team (GTIO). Our mission is to deliver modern and relevant technology that supports how McDonald’s works. We provide outstanding foundational technology products and services. These include Global Networking, Cloud, End User Computing, and IT Service Management. Our goal is to offer an engaging, relevant, and simple experience for our customers.  

Reporting to the Senior Director, Global Cloud Infrastructure & Operations, and collaborating with the full technology leadership team, the GTIO Director, Global Cloud Operations & SRE, will foresee and address both strategic and tactical requirements for McDonald’s Cloud Platform Engineering and Site Reliability Engineering teams. You will engage with diverse collaborators worldwide.  

This is a great opportunity for an experienced technology leader to help build and champion the transformation of infrastructure practices and standards for the entire McDonald’s environment.  

• Lead the Cloud Enterprise Operations and SRE teams, providing strategic vision while balancing near-term deliverables. 
• Mentor, manage, and hire a high-performing team of managers and engineering professionals. Set clear priorities to achieve enterprise goals and critical metrics.
• Develop and deliver a cohesive vision, strategy, and roadmaps for SRE and Operations in partnership with cross-functional teams, including Cloud Security, Global Technology Risk Management, Consumer Products and Platforms, Restaurant Technology, Markets, and other external collaborators.
• Effectively manage vendor selection, SLAs, and relationships with Managed Service Providers for Azure, AWS, and GCP.
• Understand McDonald's current landscape of tools, processes, standards, automation, monitoring, etc., as input to the vision for the evolution of the platform.
• Lead assessments and vendor selections to develop and deploy innovative platform tools and services, spanning beyond traditional technology to deliver value.
• Partner with product managers passionate about technology, system designers, and developers. Use Site Reliability Engineering principles to enhance reliability. Lower incident response times and manage growing workloads while keeping support costs stable.
• Supervise and ensure the accuracy, quality, security, and usability of all infrastructure platforms.
• Maintain a strategic focus while retaining an appropriate level of hands-on management.
• Collaborate with business leaders, professionals managing technical products, and architects to assess the long-term viability of systems/products, from business and technology standpoints.
• Communicate ideas effectively, verbally and in writing, to a wide range of audiences, including Directors, Senior Directors, and VPs. Foster a constructive dialogue, harmonize discordant views, and lead the resolution of issues.
• Decompose significantly sophisticated problems into straightforward solutions. Consistently bring strong, data-driven business and technical judgment to decisions.
• Identify core problems or opportunities within business processes. Understand the root cause and impacts for the project and other teams.
• Eliminate obstacles to allow teams to operate autonomously. Encourage team members to actively recognize gaps and opportunities (e.g., services, workflows, tooling) inside or across markets and other sections of the organization.