Director, Tech Deployment
Date: Dec 3, 2025
Location: Chicago, IL, US, 60607
Company: McDonald's Corporation
Company Description:
McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway.
McDonald’s Global Technology is here to power tomorrow’s feel-good moments.
That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.
Check out the McDonald’s Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy.
Job Description
The Director, Technology Deployments & Quality Engineering, is responsible for ensuring high quality, secure, reliability, and scalable delivery of customer-facing and platform technologies across all environments and global markets. This leader owns end-to-end release governance, testing strategy, deployment readiness, observability, and post-release performance, partnering closely with Product, Engineering, Cybersecurity, Infrastructure, and Global Segment teams.
This role modernizes how Customer Technology delivers automated, data-informed, and secure-by-design deployment and quality practices on a global scale.
Responsibilities
- Own deployment of backend services and platform capabilities throughout all stages (DEV, QA, STAGE, PROD).
- Establish and govern cross-product release readiness across Frontend (Web, Mobile) and Backend services for global launches.
- Define standardized release governance, go/no-go criteria, and launch checklists across Customer Technology.
- Partner with Segment teams to support market-specific readiness and rollout strategies.
- Own the Customer Technology Testing Function, including strategy, tooling, standards, and execution.
- Define and lead end-to-end testing, including -Feature testing, Performance testing, Accessibility testing
- Integration testing (including Martech and data flows)
- Establish and maintain end-to-end testing environments that mirror production.
- Lead QE engineers to automate feature testing and E2E test suites across platforms.
- Ensure analytics and clickstream validation, including data accuracy and downstream reporting integrity.
- Lead capabilities include observability, monitoring, alerting, and incident diagnostics.
- Develop and share critical metrics such as: Release success rate, Defect leakage, Customer impact, Mean Time to Recovery (MTTR), Platform reliability and availability
- Drive continuous improvement through post-release reviews and RCA difficulty.
- Be responsible for vulnerability management in partnership with Global Cybersecurity Services (GCS).
- Partner with GCS on: Penetration testing, Incident response and remediation and Security readiness for releases
- Define and report metrics for security posture and risk exposure tied to Leadership & multi-functional Partnership
- Act as a key connector between Product, Engineering, Cyber and Infrastructure teams.
- Influence without authority to drive enterprise-level team and adoption.
- Build and scale high-performing teams with strong automation, and operational difficulty.
Qualifications
- 10+ years in technology, with leadership experience across platforms, quality, or production operations.
- Deep experience in release management, test automation, CI/CD, and SRE practices.
- Solid understanding of security, vulnerability management, and enterprise governance.
- Experience supporting global, multi-market platforms.
- Executive-level communication and influence skills.
Compensation
Bonus Eligible: Yes
Long - Term Incentive: Yes
Benefits Eligible: Yes
Salary Range
The expected salary range for this role is $168,212.00 - $210,265.00 per year
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.
Additional Information:
Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment.
Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.
Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald’s long-term incentive plan.
McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis.
McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Nothing in this job posting or description should be construed as an offer or guarantee of employment.
Nearest Major Market: Chicago