Manager, Business Technical Analysis

Department Overview

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts, we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway. McDonald’s Global Technology is here to power tomorrow’s feel-good moments. That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced. Check out the McDonald’s  Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy. 

Duties

In Global Technology Infrastructure & Operations, our mission is to benefit the system by delivering modern and relevant technology that supports the way McDonald’s works. This role falls under the Global Edge Readiness & Deployment team. As restaurant operations become increasingly digital, a modern, unified technology platform is essential for continued growth and innovation. Edge addresses this by bringing the power of the cloud directly into our restaurants, replacing the existing server estate - including POS, back-of-office, and other localized systems - with a cloud-enabled, integrated platform managed by Google.

Role Overview

The transition to the Edge Platform as a Service is a critical step in modernizing McDonald’s global restaurant infrastructure. More than a server upgrade, Edge lays the groundwork for scalable innovation and next-generation solutions that will transform how our restaurants operate and serve our customers around the world.

We are seeking a Business Technical Product Manager to oversee our edge’s global forecasting and operational reporting processes. This role oversees global forecasting and operational reporting for McDonald’s Edge platform, driving the delivery of timely, actionable business insights. This role leads Power BI dashboard enhancements, collaborates with cross-functional teams, and establishes KPIs to measure deployment effectiveness. The manager translates complex data into clear reports supporting strategic goals and continuously improves reporting tools for scalability and reliability. This role must be able to foster a collaborative working relationship with cross-functional and business collaborators across the globe. Demonstrated success in deploying a workstream as part of a sophisticated, global program, with intimate knowledge of global deployment fundamentals and the impact technology has on our employees, and our customers.

Qualifications

· 5+ years in project or program management within global, cross-functional, or technology-driven environments.

· Bachelor’s degree in business, Information Technology, Project Management, or related field.

· Proficiency with project tracking tools (Jira, Confluence, Smartsheet, Microsoft Project, etc.).

· Strong skills in risk management, issue resolution, and stakeholder communication.

· Extensive experience developing and optimizing Power BI dashboards for actionable insights.

· Proven ability to lead multiple workstreams and drive data-informed decision-making. General understanding of data flows.

· Deep understanding of technology mobilization, market readiness, and deployment frameworks.

· Demonstrated success managing budgets, timelines, and scope to achieve results.

· Analytical, detail-oriented, and focused on process improvement and knowledge sharing.

· Comfortable working in fast-paced, ambiguous environments.

Compensation

Bonus Eligible: Yes

Long - Term Incentive: Yes

Benefits Eligible: Yes

Salary Range

The expected salary range for this role is $112,860.00 - $143,900.00 per year
 
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.