Manager, Change Management
Date: May 29, 2025
Location: Chicago, IL, US, 60607
Company: McDonald's Corporation
Company Description:
McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.
At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.
Role Summary & Department Overview
Global Finance Modernization (GF Mod) is a multi-year transformation to enable Global Finance to achieve its vision of being a strategic advisor to the business where Finance is shaping and leading critical strategic initiatives across the enterprise, driving growth, and creating enterprise value. This program focuses on all aspects of Finance, including transformation across our people, processes, operating model, and technology. GF Mod will improve the employee experience and allow Finance to deliver a more seamless and consistent experience to its customers.
The Market Change and Training Lead serves as the link between the global change team and their respective Market (in this case, Corporate Finance), ensuring effective communication, change management, and training strategies to drive employee adoption. They support business process, system, and organizational transitions to enable higher utilization and proficiency in new ways of working.
Key Responsibilities
Overall
Execute effective change, communication, and training strategies and activities tailored to the Market.
Work closely with the core change, communications, and training team, as well as the Market Deployment Lead, ensuring localization while maintaining alignment with global milestones.
Provide input on audience-specific change, communications, and training approaches, supporting team leads in preparing their teams.
Offer project management support, including planning, tracking key activities, ensuring timely execution, and providing regular status updates.
Change Readiness
Conduct change readiness activities to ensure cross-market collaboration as part of the design phase.
Lead the Change Network in each market, taking on more active responsibility within the Network for directing actions and managing change activities and impacts locally.
Manage change efforts for high-impact Finance processes affecting employees and restaurants. This change is inclusive of building, planning, executing, and tracking the change plan milestones for:
Stakeholder engagement
Change impact assessment
Organizational readiness analysis
Post implementation support & reinforcement
Lessons learned
Develop employees and franchisee understanding and acceptance of impacts on specific job roles, policies, technology impacts, and business practices.
Communications
Coordinate all communication messages to each stakeholder in the market, including translation if applicable.
Training
Own training session logistics (e.g., scheduling).
Prepare Market teams for training and own local training needs identification.
Leverage Core Training artifacts and incorporate Market-specific impacts / nuances in training material.
Prepare end users for Go-Live, providing just-in-time training.
Plan and support facilitation of training sessions, in partnership with SMEs and support partners.
Ensure effectiveness of training sessions through active listening and awareness of group dynamics (e.g., ‘reading the room’).
Knowledge and Skill Requirements
Deep expertise in Corporate Finance processes and capabilities.
Deep understanding of the Corporate functions, culture, and stakeholder dynamics.
Strong interest in change management and training principles and methodologies preferred.
Excellent presentation and communication skills (oral and written).
Ability to storyboard and express ideas clearly and concisely using a mix of data and qualitative insights (exceptional PowerPoint skills).
Strong organizational and detailed planning abilities.
Project management expertise, including planning, tracking key activities, and timely execution.
Preferred experience in finance transformation and leading cross-functional programs to drive operational excellence.
Attributes
Flexible, adaptable, and able to work in ambiguous situations.
Proactive execution mindset with a "roll up your sleeves" approach.
Creative problem solver with a future-ready perspective.
Strong relationship-building skills with internal and external stakeholders.
Highly effective communicator and strategic thinker.
High emotional intelligence, empathy, and ability to actively listen to different audiences.
Strong influencer with proven credibility.
Comfortable working in a matrixed environment.
Ability to multi-task, work well under pressure, and travel as needed.
Compensation
Bonus Eligible: Yes
Long - Term Incentive: Yes
Benefits Eligible: Yes
Salary Range
Salary Ranges-$112,860.00 - $143,900.00
Competencies
Additional Information:
Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment.
Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.
Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald’s long-term incentive plan.
McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis.
McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Nothing in this job posting or description should be construed as an offer or guarantee of employment.
Nearest Major Market: Chicago