Manager, Claims

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Date: May 21, 2025

Location: Chicago, IL, US, 60607

Company: McDonald's Corporation

Company Description: 

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world. 

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements. 

Job Description

The Corporate Insurance Department actively assesses business risk and exposures to design and develop insurance programs to protect and preserve the system’s global assets and earnings.  Our vision is to establish a world-class, sustainable insurance risk management system that minimizes risk and potential threats while maximizing value to McDonald’s system.  We are committed to protecting our people, assets, and Brand McDonald’s.
In the Claim Manager role, you will manage McDonald’s Global Claims Management programs, insurance partners, data feeds, and analytics.

Responsibilities:

  • Management of all data in the insurance data flow (CAS and SOCS systems) from initial claim intake through to all internal and external connections, with a focus on high data quality, minimizing interruptions between McDonald’s servers and vendor partners systems, and regular reconciliation to ensure all systems are in alignment.
  • Oversight of Risk Management Information System (RMIS) and Claims Management System with Third Party Administrator (TPA).
  • Data Mining, Reporting and Analytical Coordination, including trend analysis, for Insurance, TLPG, Security and other internal partners.
  • Oversight of Risk Management Dashboards, including management of security allowances for all users.
  • Management of external vendor partners (Navex, Prime Software).
  • Technical project management.
  • Participation in Claims Reviews and Audits.
  • Subrogation Management.
  • Management of GAIL Claims Handling Documentation.

Qualifications

  • Bachelors or equivalent work experience.
  • 5 years of experience in claims and/or data management.
  • 2+ years of People Management and/or Vendor Management experience.
  • Experience with SQL, Tableau and Power BI preferred.
  • Strong written and verbal communication skills, with an ability to communicate insights to stakeholders through meaningful data visualizations.
  • Ability to build insightful financial models/visualizations in Excel coupled with the ability to guide others how to interpret the results.
  • Ability to work in a dynamic environment.
  • Strong organizational skills, attention to detail, desire to deliver results.
  • Strong business & financial acumen including critical thinking, analytical and problem-solving skills.

Compensation

Benefits Eligible: Yes

Salary Range

Salary Ranges-$$98,140.00 - $$125,130.00

Competencies

Additional Information: 

Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment.  

Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance. 

Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald’s long-term incentive plan. 

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis. 

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

Nothing in this job posting or description should be construed as an offer or guarantee of employment. 


Nearest Major Market: Chicago