Manager, Learning & Development Delivery

Department Overview

The Manager, Hamburger University Training & Facilitation plays a meaningful role in advancing organizational learning and fostering leadership skills. This position is responsible for delivering impactful training programs that align with corporate priorities, improve operational excellence, and nurture a culture of continuous improvement. The role also includes leading facilitators to ensure consistent, high-quality execution of training for restaurant staff and leadership teams.

Duties

(Percentages reflect approximate time allocation)

• Conduct Training Programs (up to 65%)
• Facilitate engaging, competency-based training sessions primarily for corporate staff and may include delivery for restaurant leaders and staff, ensuring alignment with corporate strategies and operational standards.
• Customize training delivery to meet diverse learner needs and leverage adult learning principles for maximum impact.
• Supervise and evaluate training efficiency through feedback, performance metrics, and post-training assessments; implement improvements based on data insights.
• Collaborate with cross-functional teams to integrate new initiatives, technology, and effective strategies into training content.
• Serve as a subject matter expert on leadership development and operational excellence within the restaurant environment.
• Manage HU Facilitation Team
• Lead and mentor a team of 5-6 facilitators, setting clear expectations for delivery quality, learner engagement, and program outcomes.
• Develop team capabilities through mentoring, performance reviews, and professional development plans.
• Prioritize effectively to meet training demand across multiple programs and geographies.
• Ensure consistency in curriculum delivery and adherence to Hamburger University standards.
• Partner with stakeholders to align team priorities with broader organizational goals and initiatives.

Scope of Position

• Impact:
• Leads a team within a corporate sub-function and influences operational direction for training delivery and leadership development.
• Communication:
• Explains policies and practices clearly, negotiates solutions, and builds consensus through flexibility and collaboration.
• Primary audience includes internal collaborators such as corporate teams, franchisees, and restaurant leadership.
• Interacts with individuals who may hold differing perspectives, requiring diplomacy and problem-solving to achieve shared objectives.
• Innovation:
• Continuously improves training methods and delivery models to enhance learner experience and program efficiency.
• Takes on complex challenges that require cross-functional collaboration and creative solutions.
• Knowledge:
• Advanced expertise in learning and development, instructional develop, and leadership facilitation.
• Ability to integrate theory and best practices with organizational needs to drive measurable outcomes.
• Team Leadership:
• Within the direction set forth by the HU Senior Leader as well as in collaboration with fellow HU peer Manager, defines team structure, roles, and performance standards.
• Geographic Breadth:
• Focused on single-country operations with an understanding of cultural and business practices relevant to the market.

Qualifications

• Experience:
• Minimum 5 years in training facilitation and/or leading delivery teams.
• Proven track record in leading learning programs, coaching facilitators, and driving engagement in leadership development initiatives.
• Chicago-based
• Plus: experience in a field-facing/consultative role that collaborates with Franchisee influence
• Education:
• High school diploma or equivalent required; bachelor’s degree in Education, Human Resources, or related field preferred.
• Certifications in adult learning, instructional design, or leadership development are a plus.

Key Competencies

• Strong facilitation and presentation skills.
• Ability to lead and develop high-performing teams.
• Critical thinking with a focus on operational excellence.
• Excellent communication and interpersonal skills.
• Data-driven approach to evaluating and improving training effectiveness.

Compensation

Bonus Eligible: Yes

Long - Term Incentive: Yes

Benefits Eligible: Yes

Salary Range

The expected salary range for this role is $101,437.00 - $126,797.00 per year
 
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.