Manager, Operations Excellence

Department Overview

McDonald’s is a global leader in the quick-service restaurant industry, where innovation, collaboration, and technology play a vital role in delivering exceptional experiences for our customers. We are seeking a Manager to support prioritization and project management within the U.S. Technology Operational Excellence function to help drive the continuous improvement of McDonald's U.S. technology platform!

In this role, you will be responsible for driving prioritization efforts, establishing performance metrics, and strengthening stakeholder engagement to ensure alignment and measurable success across the organization. Through excellent project portfolio management, you will play a critical role in enhancing technology performance, reducing reliance on help desk support, and deploying technology across 13,000+ restaurants!

This position requires a strategic leader who will focus on seamless execution and collaboration to protect operations and ensure the success of McDonald's technology initiatives.

This role requires on-site presence at McDonald’s Headquarters (MHQ.)

Responsibilities and Accountabilities:

Program Intake, Planning & Prioritization

• Develop and support the prioritization process to ensure U.S. Technology initiatives align with strategic goals and deliver value.
• Develop and implement a project portfolio management metrics strategy that brings to bear data across the portfolio to illustrate key insights for decision-makers.
• Assist in driving integrated planning and resource allocation processes, focusing on high-priority initiatives and efficient execution.
• Develop and track performance metrics to measure progress across U.S. Technology projects and programs.
• Coordinate alignment across cross-functional teams and collaborators to promote collaboration and clarity on priorities.

Project Portfolio Reporting

• Develop and upkeep dashboards and reporting tools to give leadership access to performance, progress, and key decisions.
• Develop data-backed recommendations and insights to support leadership decisions and strategic priorities.
• Support a data-driven culture by facilitating performance tracking, reporting, and process improvement efforts.
• Streamline reporting processes to ensure clarity and enable data-driven decision-making.
• Build compelling presentations showcasing US Technology's narrative and keeping collaborators updated on department projects and priorities.

Stakeholder Engagement

• Develop and maintain project portfolio status reporting to provide leadership with access to performance, progress, and key decisions.
• Develop and deliver clear, compelling communications and presentations to internal and external stakeholders, highlighting initiative progress, performance metrics, and strategic impact.
• Serve as a key liaison between the U.S. Technology team and broader business units to ensure visibility and alignment.
• Support a data-driven culture by facilitating performance tracking, reporting, and process improvement efforts.
• Assist with collaborator communications to provide clear updates on initiatives, performance, and progress.

Project Management Center of Excellence Creation, Communication & Maintenance

• Find opportunities to optimize project delivery through automation, process improvement, and innovative practices.
• Contribute to the development and maintenance of a shared digital artifact library to support knowledge sharing and standardization across the organization.
• Share process tips, standard methodologies, and updates with collaborators.
• Encourage a culture of continuous improvement and iteration to drive growth and team satisfaction.
• Monitor and correct process deviations.
• Promote a culture of continuous improvement by encouraging feedback and regularly reviewing processes and outcomes.

Qualifications

• 5-7 years of experience in program/project portfolio management, operations strategy, or a related field
• Experience developing and implementing performance metrics, reporting tools, or process improvements in a sophisticated environment
• Proficiency in program management tools and reporting platforms (e.g., Power BI, Tableau, Excel, Smartsheet)
• Background in process mapping, process optimization, and process documentation
• Proven success delivering sophisticated technical deployments as the accountable Project/Program Manager
• Proven track record of partnering with diverse teams and navigating customer relationships
• Exposure to organizational change tactics to drive adoption and adherence to processes

Who you are:

• A passionate project manager – you’re always the first to raise your hand to organize and mobilize the team on projects big or small

• Endlessly curious with strong analytical and problem-solving skills with the ability to deliver actionable insights
• An organized and concise communicator, with experience communicating data and progress updates to leadership
• A multi-tasker with the ability to manage multiple priorities and deliver results in a fast-paced environment
• Diligent, organized, and a phenomenal teammate with a strong work ethic and focus on accountability
• An innovator who is always open to questioning the status quo to drive to a more effective future state
• Passionate about efficiency, automation, & how teams work together

Compensation

Bonus Eligible: Yes

Long - Term Incentive: Yes

Benefits Eligible: Yes

Salary Range

The expected salary range for this role is $112,860.00 - $143,900.00 per year
 
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.