Manager, Operations Excellence
Date: Jan 8, 2026
Location: Chicago, IL, US, 60607
Company: McDonald's Corporation
Company Description:
McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway.
McDonald’s Global Technology is here to power tomorrow’s feel-good moments.
That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.
Check out the McDonald’s Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy.
Department Overview
We are looking for a highly skilled Manager to support the Commercial Products & Platforms (CPP) Operational Excellence team. This team is the backbone of our CPP organization, responsible for:
- driving the operations arm of our CPP organization, creating strong processes to ensure our complex organization runs well, including forging strong partnerships with other critical teams such as People, Finance, Strategy & Planning and Segment functions.
- Ensuring our processes integrate well with the processes across global tech and McDonald’s overall
- Building strong communications for our sizable organization (650 people) who have a variety of roles, skills and experiences.
- Building strong awareness of our work externally and internally
- Supporting the evolution and transformation of our function by orchestrating change management activities across programs (i.e. be the center that ensures all change is orchestrated and successful across programs such as GCP (cloud), archOS, Product and Engineering Excellence, etc.)
- Continuing to support growth in our people through programs such as our restaurant training program, Better Together and mentorship programs in partnership with Global People.
- Driving phase planning processes for our function
- Leading special programs as needed – for example, serve as the tech lead for workforce planning in partnership with Global People and Finance
Responsibilities & Accountabilities
What you’ll be doing:
- Execute strong processes to run our complex organization
- Drive our integrated planning function to ensure that plans are timely, robust and that our team only works on products and projects that deliver value
- Help to drive a data-driven culture across CPP – through strong financial management and governance processes
- Support the execution of transformation across CPP through strong, integrated change management (leveraging other change management specialists and teams)
- Lead special projects as needed (i.e., workforce strategy)
- Execute a strong people culture through various efforts such as the Better Together, mentorship, and other training programs.
- Help to drive the full CPP strategy across all teams
Qualifications
What you need:
- Computer Science / Engineering degree
- 5+ years of technically focused experience
- To be a change agent and have a strong passion for improving process
- Program/Project management experience in a complex organization
- Retail and Digital technology experience
- Broad experience across the PDLC including development, deployment and support, as well as multidisciplinary expertise in financial, vendor management, communications and driving results in a global organization
- Strong ability to partner, negotiate and influence: peers and other technology leaders, leaders from other functions, and owner/operators
Compensation
Bonus Eligible: Yes
Long - Term Incentive: Yes
Benefits Eligible: Yes
Salary Range
The expected salary range for this role is $115,872.00 - $144,840.00 per year
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.
Additional Information:
Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment.
Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.
Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald’s long-term incentive plan.
McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis.
McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Nothing in this job posting or description should be construed as an offer or guarantee of employment.
Nearest Major Market: Chicago