Manager, Program Management & Operations Excellence

Department Overview

The Manager, Program Management & Operations Excellence, is a dual-focused role crafted to own the execution of high-impact programs while driving operational perfection through standardized processes, tools, and performance measurements. This position is pivotal in aligning program delivery with the Global Technology Infrastructure &Operations (GTIO) roadmap, encouraging collaboration, and ensuring a consistent approach to program execution across the organization.

The ideal candidate is a strategic thinker and hands-on practitioner who thrives at the intersection of program execution and operational strategy. They excel in crafting and embedding best practices, defining measurable KPIs, and delivering value through focused program management.

Duties

Key Responsibilities

**Program Management Excellence**

• Lead the planning, execution, and delivery of cross-functional programs, ensuring alignment with organizational goals and priorities.
• Champion standardized program management frameworks, templates, and tools to enable consistent, high-quality execution across all projects.
• Lead governance processes, including stage-gate reviews, and dashboards, to monitor program health and drive accountability.
• Proactively identify risks, interdependencies, and opportunities, working cross-functionally to implement solutions that enhance outcomes.

**Operational Excellence**

• Define and implement standardized processes and tools for the PMO to ensure operational consistency and efficiency.
• Develop and supervise critical metrics to measure program performance, execution quality, and business value.
• Establish a framework for evaluating lessons learned, integrating feedback into program planning, and driving continuous improvement.
• Create and maintain a transparent reporting system to provide collaborators with a single source of truth on program metrics and outcomes.

**Strategic Alignment and Execution**

• Align program execution and operational support with the GTIO roadmap, ensuring resources are dedicated to the highest-priority initiatives that deliver measurable impact.
• Collaborate closely with leadership to link program activities to strategic organizational goals and outcomes, providing clarity on alignment and expected results.
• Drive resource allocation efforts to ensure teams are equipped to deliver on critical programs while optimizing capacity across multiple initiatives.
• Lead special projects and initiatives that address organizational needs, working cross-functionally to deliver results on time and within scope.
• Support capacity planning efforts, ensuring a clear understanding of resource availability, open roles, and staffing requirements for successful program execution.

**Partner Collaboration and Communication**

• Champion strong partnerships across teams and departments to align program execution with operational strategy.
• Prepare and deliver professional, succinct narratives and updates for leadership and key partners.
• Facilitate key governance meetings, assembling and tracking action items to ensure follow-through and accountability.
• Act as a connector between program delivery teams and operational strategy teams to drive cohesive outcomes.

Key Competencies

• **Operational Strategist:**

Deep understanding of standardized processes and tools that drive program success and operational efficiency.

• **Outcome-Focused Executor:** Confirmed ability to deliver measurable results through

focused program and operations management.

• **Data-Driven Decision Maker:** Skilled in developing KPIs and leveraging data to inform program and operational decisions.
• **Effective Influencer:** Ability to guide cross-functional teams and align diverse stakeholders toward shared goals.
• **Detail-Oriented Organizer:** Exceptional attention to detail in planning, tracking, and communicating program activities.

Qualifications

• Bachelor’s degree in Business, Engineering, or a related field; advanced degree preferred.
• 5+ years of experience in program/project management, operations strategy, or a related field, with a focus on standardization and performance tracking.
• Demonstrated success in defining and implementing operational processes, tools, and metrics.
• Expertise in governance, risk management, and resource allocation in a technology or operations-driven environment.
• Strong proficiency in program management and operational tools (e.g., Agile, Waterfall, financial models, dashboards).

Compensation

Bonus Eligible: Yes

Long - Term Incentive: Yes

Benefits Eligible: Yes

Salary Range

The salary range for the role is $112,860-$143,900 per year.