Manager, Quality Assurance Engineering
Date: Sep 4, 2025
Location: Chicago, IL, US, 60607
Company: McDonald's Corporation
Company Description:
McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway.
McDonald’s Global Technology is here to power tomorrow’s feel-good moments.
That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.
Check out the McDonald’s Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy.
Job Description
This role will be a part of Operations Excellence function and Tech Excellence team and will report to Sr. Manager – Operations Excellence. The QA Manager will be responsible for coordinating & collaborating with the product teams on process maturity and technology adoption to ensure standardization, efficiency, partnership and continuous improvement across these teams. The QA Manager will work closely with customers across the EPP organization and lead / handle the QA CoE activities on technology adoption, QA process standardization, industry standard procedures, automation and performance testing frameworks, consultancy on testing strategy etc. Additionally, the QA Manager will be required to lead the QA delivery for certain products like Oracle EBS
Responsibilities
- Lead and handle the following activities QA Process Documentation and POD team enablement, QA Audit Workflow and scoring, Project / Support Quality Auditing, Post Audit reporting and remediation support
- Technology Consulting – QA Automation, CI/CD, Web, API, Mobile
- QA Technology support & Guidelines on industry guidelines, McDonalds applications, Data migration validation and testing strategy
- Performance testing strategy and load test planning consultancy
- Jira – Zephyr – Test Management Strategy, Guidelines and review
- QA Test Lab Servers and Infrastructure Administration
- QA Tools License Management & Tools vendor management
- QA Best Practices & Process Standardization
- Consultancy on Adoption of QA Dashboard reporting template
- QA Delivery for certain products like MBS etc
Qualifications
- Bachelor’s degree or equivalent experience in Computer Science/Information Technology or related field.
- Validated 10 years of ability in IT QA , with at least 4 years in a QA managerial role
- Professional certifications from ISTQB or equivalent are helpful.
Compensation
Bonus Eligible: YES
Long - Term Incentive: YES
Benefits Eligible: YES
Salary Range
The expected salary range for this role is $112,860.00 - $143,900.00 per year
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.
Additional Information:
Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment.
Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.
Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald’s long-term incentive plan.
McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis.
McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Nothing in this job posting or description should be construed as an offer or guarantee of employment.
Nearest Major Market: Chicago