Manager, Ronald McDonald House Learning & Development

Department Overview

Ronald McDonald House® is an independent, nonprofit 501(C)(3) organization that cares for families when they have children who are ill or injured. Through a global network of 250+ independently operated Chapters in 60+ countries and regions, we surround families with the resources, services, and support they need, removing barriers, so they can be at the heart of their child’s care and ensure the best possible health outcomes.

Ronald McDonald House strives to be part of the solution to the challenges families face when a child needs healthcare, whether that means staying close to a hospitalized child, affording to remain together while a child undergoes treatment far from home, or accessing basic medical and dental care in underserved communities. Through our resources and community partnerships, we help families gain access to healthcare services and stay together during critical moments in their children’s lives.

We are enjoying the flexibility of a hybrid work model, in which Ronald McDonald House Global employees spend part of their week connecting with co-workers in our state-of-the-art McDonald’s headquarters in the booming West Loop of downtown Chicago.

For more information, visit ronaldmcdonaldhouse.org.

Role

The Manager, Learning & Development is responsible for designing, delivering, and continuously improving leadership development and capacity-building programs that strengthen chapter performance and sustainability across the global network.

Duties

• Develop and lead a system-wide learning and leadership development strategy aligned with organizational goals and chapter needs.
• Lead end-to-end management, delivery, and evaluation of flagship leadership programs including Executive Leadership Program, Advancing Leadership Program, OL Preparatory Institute, OL Onboarding, and Chapter Exchange Program.
• Lead program calendars, communications, and logistics to ensure high-quality learning experiences.
• Incorporate adult learning best practices, inclusive learning design, and digital learning tools to improve engagement and accessibility.
• Collaborate with internal team members (Mission Partnership, Philanthropy, Finance, etc.) to co-create and maintain up-to-date learning content, toolkits, and training platform.
• Serve as a liaison to agency partners, consultants, and vendors to deliver program components, ensuring consistency with program goals and standards.
• Maintain and evolve the organization’s Leadership Competency Framework, integrating it into all relevant learning touchpoints and talent development strategies.
• Lead all aspects of the portfolio of general leadership development courses, identifying gaps and opportunities for continuous improvement.
• Ensure content reflects organizational values and competencies.
• Curate and develop asynchronous learning options to increase access globally.
• Lead all aspects of learning management system and technologies to ensure seamless delivery of curriculum to users.
• Develop KPIs and evaluation metrics for learning programs.
• Regularly analyze learner feedback, participation data, and performance outcomes to refine programs.
• Lead Learning & Development team members in coordinating and delegating their work in support of the team’s goals.

Qualifications

• Proven success in leading multi-tiered leadership development programs in a global or complex organization.
• Strong project management skills with experience handling multiple programs simultaneously.
• Exceptional facilitation and communication skills.
• Proven track record to establish relationships and collaborate cross-functionally.
• Experience working with or within a federated, affiliate-based, or chapter-based nonprofit preferred.
• Familiarity with learning technologies, LMS platforms, and instructional design tools.
• Cultural competence and ability to work optimally across geographies.
• Bachelor's degree required in Learning & Development, Organizational Development, Human Resources, Nonprofit Management, or a related field.
• 7–10 years of proven experience in learning and development.

Compensation

Bonus Eligible: Yes

Long - Term Incentive Eligible:Yes

Benefits Eligible: Yes

Salary Range

The expected salary range for this role is $101,437.00 - $126,797.00 per year.The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.

The position offers health and welfare benefits, including but not limited to comprehensive health insurance, which includes medical, prescription drug, mental health, dental and vision coverage, as well as, life insurance.