Marketing Strategy Manager, Delivery

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Date: Jun 3, 2025

Location: Chicago, IL, US, 60607

Company: McDonald's Corporation

Company Description: 

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world. 

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements. 

Job Description

The Customer Engagement and Experience team is a part of US marketing and nurtures profitable customer relationships through meaningful engagements and seamless experiences by leveraging data, innovation, and technology.

 

The Customer Experience and Engagement team relentlessly pursues ways to remove friction and add delight for customers and crew throughout their journeys, enabling our customers to choose McDonald’s more across all digital channels. They also oversee the digital customer engagement strategy, investment, ad execution across all owned channels.

 

McDonald’s aims to grow McDelivery through both third-party platforms (like DoorDash, Uber Eats and GrubHub) and our first-party platform, the McDonald’s app. As a key growth driver, McDelivery reaches customers during times they don’t typically order McDonald’s. The Manager, US Delivery Strategy, plays a key role in driving demand and creating the fastest, most reliable delivery experience in the industry.

 

Key responsibilities of the role include:

· Manage Delivery Partnerships: Support Delivery leadership by managing day-to-day partnerships with third-party delivery providers at a U.S. market level. This includes oversight of joint roadmaps, technical service-level agreements, and business KPIs.

· Owned Channel Leadership: Act as the daily owner for McDonald’s owned-channel delivery operations (via the McDonald’s mobile app), ensuring seamless execution and customer experience.

· Cross-Functional Team Leadership: Lead a daily cross-functional team responsible for upholding delivery standards and implementing best practices across product innovation, operational excellence and data-driven insights.

· Strategic Integration & Collaboration: Partner with Global Delivery, Customer Experience (CX), Digital Product & Experience, and Marketing teams to embed delivery needs and priorities across commercial, product, operational, and marketing strategies as part of the annual McDonald’s business planning process. Ensure alignment with McDonald’s broader digital strategy and technical infrastructure.

· Execution & Iteration: Regularly facilitate and lead cross-functional and external partner teams to drive alignment, refine concepts, remove barriers to execution, and ensure continuous improvement.

· Business Leadership Across Functions: Provide strategic direction across key business areas such as technology, pricing, marketing, and finance to enhance the delivery customer experience.

· Insights & Performance Reporting: Drive performance analytics and business insights related to owned-channel delivery. Collaborate with Delivery and Digital Insight teams to identify new opportunities, track KPIs, and propose optimizations.

· Innovation & Strategic Projects: Contribute to global strategic innovation initiatives, helping shape the future of delivery through new ideas, pilots, and forward-looking solutions.

 

The ideal candidate is:

  • Knowledgeable: A strong understanding of consumer strategy; strategy creation and execution, leading cross-functional teams and measuring KPIs.
  • A storyteller: comfortable packaging and communicating strategy in a clear and compelling way that impacts the thinking of cross-functional teams and at all levels of leadership (including executive communications)
  • Strategic: ability to assess business strategies and objectives to determine the largest business opportunities
  • Organized and Resilient: can drive projects to completion, prioritize across multiple needs, and efficiently maintain relationships; internal, agency and vendor partners

Qualifications

  • Bachelor’s degree in marketing, Business Administration, or a related field. MBA preferred.
  • Minimum of 5+ years of experience in marketing or a related field
  • Strong leadership capabilities, including the ability to adapt to various stakeholder groups.
  • Ability to contribute to, influence, and frequently lead cross-functional teams
  • Experience working in a sophisticated, global, matrixed organization
  • Strong influence across all levels within the system and trust with operator partners
  • Ability to manage multiple complicated projects with varying stage gates and timelines
  • Experience in the food & beverage industry or delivery is preferred

Compensation

Bonus Eligible: Yes

Long - Term Incentive: Yes

Benefits Eligible: Yes

Salary Range

​The expected salary range for this role is $98,140.00 - $125,130.00 per year
 
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.

Additional Information: 

Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment.  

Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance. 

Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald’s long-term incentive plan. 

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis. 

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

Nothing in this job posting or description should be construed as an offer or guarantee of employment. 


Nearest Major Market: Chicago