Manager, Tech Deployment

Department Overview

The Manager, Engineering – Conversational Commerce Deployment & Support manages a team responsible for executing the deployment, rollout, and ongoing support of Conversational Commerce solutions. This role is critical to ensuring that established deployment processes, support models, and rollout plans are implemented reliably, scalable, and efficiently in live restaurant environments.

Duties

Deployment Execution & Leadership

• Execute phased rollout plans (Alpha, Beta, Pilot, and Production) for Conversational Commerce solutions, including drive-thru and digital channels.
• Validate deployment readiness by executing checks on EDGE servers, POS systems, network configurations, and all component prerequisites.
• Perform established pre-deployment checks and optimization activities (e.g., SCCM package creation, firewall setup, GitHub to Azure migration).
• Coordinate tactical execution with cross-functional teams to ensure seamless deployment and minimize disruption to restaurant operations.
• Maintain consistency across development, QA, staging, and production environments by utilizing established automated environment setup and teardown processes.

Support & Operations

• Implement and execute deployment playbooks and support processes for all major initiatives (e.g., Fairway, Scale).
• Manage the execution of onsite operations support and coordinate with restaurant crews during live agent exposure.
• Run war room support operations for real-time issue resolution and troubleshooting according to established protocols.
• Monitor product performance post-deployment, gathering feedback to inform the continuous improvement of existing processes.
• Execute crew enablement and training plans, ensuring documentation is kept up-to-date.

Release & Environment Management

• Coordinate the execution of scheduled releases based on established business priorities and market readiness plans.
• Validate release readiness by ensuring all tickets are complete, tested, and documented, and that required approvals are in place prior to execution.
• Utilize blue/green, canary, or rolling strategies and tools (like Spinnaker, ArgoCD, or AWS CodeDeploy) to execute automated deployments.
• Conduct post-release validation, including smoke tests, sanity checks, and KPI monitoring.

Quality, Security & Compliance

• Enforce established quality gates and execute integrated security checks (DevSecOps) within the deployment pipeline.
• Perform vulnerability scans, license compliance checks, and maintain logs to ensure adherence to audit and compliance standards.
• Execute automated rollback and recovery strategies for failed deployments as defined by leadership.

Stakeholder Engagement & Continuous Improvement

• Coordinate closely with product management, operations, and market teams to execute deployments in alignment with broader business goals.
• Participate in retrospectives and process reviews, providing on-the-ground operational feedback to leadership to help refine future deployment and support strategies.

Qualifications

• 5+ years of experience in software engineering, deployment, or support roles.
• 1–3 years managing teams or leading projects responsible for the tactical deployment and support of distributed systems or platforms.
• Solid experience operating deployment automation tools, environment management, and support operations in large-scale environments.
• Excellent communication, execution-focused coordination, and cross-functional leadership skills.
• Working knowledge of CI/CD, DevOps, and security best practices.

Preferred Qualifications

• Experience executing QSR, retail, or restaurant technology deployments.
• Familiarity with utilizing cloud platforms, infrastructure automation, and monitoring tools.
• Bachelor’s degree in Computer Science, Engineering, or related field.

Salary Range