Senior Business Analyst

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Date: Oct 3, 2025

Location: Chicago, IL, US, 60607

Company: McDonald's Corporation

Company Description: 

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway.  

McDonald’s Global Technology is here to power tomorrow’s feel-good moments.   

That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.   

Check out the McDonald’s  Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy.  

Department Overview

Are you passionate about technology and eager to make a significant impact on a global scale? We are looking for a highly motivated and experienced Senior Business Analyst to join our US Technology Solution Readiness team. In this role, you will act as a strategic partner to business leaders, working to understand organizational needs, analyze processes, translate requirements into solutions that drive value, and deploy innovative technology solutions to our Company platforms.  As a senior member of the team, you will mentor business analysts, lead cross-functional workshops, and partner closely with stakeholders and Product Owners. You will play a crucial role in transforming business requirements into innovative technology solutions, including edge transformation initiatives. This is an exciting opportunity to be at the forefront of McDonald’s technological evolution and help shape the future of our global operations. Join us at our Global Headquarters in Chicago, IL, and be part of a team that values creativity, collaboration, and continuous improvement.

Responsibilities

  • Partner with business stakeholders to gather, document, and prioritize requirements.
  • Translate business needs into functional specifications for technology teams.
  • Facilitate workshops, stakeholder interviews, and requirement sessions.
  • Create and maintain business requirement documents (BRDs), feature clarifications, user stories, process maps, and workflows.
  • Collaborate with product, development, internal stakeholders and external vendor teams to ensure alignment of requirements and delivery outcomes.
  • Support UAT planning and execution, ensuring solutions meet business expectations.
  • Provide insights and recommendations to support data-driven decision making.
  • Act as a subject matter expert and trusted advisor for business stakeholders.
  • Elicit, assess, and define business requirements with strong organizational skills to deliver requirements within specified timelines.
  • Strong collaboration skills and able to adapt their means of communications for both written and verbal and engage in active listening.
  • Established ability to build relationships with Global Technology internal and external stakeholder partners.
  • Obtain continual feedback from field end users and maintain enhancement requests and assist with prioritization of restaurant technology applications.

Qualifications

  • Bachelor's degree in business, Information Systems or equivalent experience.
  • Demonstrated 5+ years of experience as a Business Analyst, with at least 2 years in a Senior or lead role.
  • Strong background in requirements gathering, process mapping, writing user stories with well detailed acceptance criteria, and workflow analysis.
  • Experience working in Agile environments (Scrum, Kanban, or SAFe).
  • Proficiency with requirements management and collaboration tools (Jira, Confluence, Azure DevOps, MS Teams, Miro).
  • Strong understanding of business operations and KPIs across functions.
  • Excellent facilitation and communication skills, with the ability to bridge business and technical perspectives.
  • Ability to influence stakeholders and drive consensus on priorities.
  • Familiarity with data analysis, reporting and visualization tools (Excel, Tableau, Power BI, Gen AI).
  • Knowledge of enterprise systems (ERP, CRM, HRIS).
  • Work with management to adapt to obstacles and complete sprint releases.
  • Deep understanding of SDLC processes, including Agile methodologies. Experience with tools like JIRA, Confluence, and Git.
  • Testing and Quality Assurance: Experience in developing and executing test plans, including integration testing, and user acceptance testing (UAT).
  • SaaS (Software as a Service): Experience in working with SaaS platforms, including deployment, management, and integration of SaaS solutions. 

    Preferred Qualifications:
  • Experience in Quick Service Restaurant industry.
  • 4+ years of experience in Agile methodologies - JIRA and Confluence tools.

Compensation

Bonus Eligible: Yes

Benefits Eligible: Yes

Salary Range

The expected salary range for this role is $112,860 - $143,900 per year
 
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.

Additional Information: 

Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment.  

Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance. 

Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald’s long-term incentive plan. 

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis. 

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

Nothing in this job posting or description should be construed as an offer or guarantee of employment. 


Nearest Major Market: Chicago