Senior Manager, Restaurant Digital People Experience

Department Overview

The Senior Manager, Restaurant Digital People Experience will lead the strategy, design, and delivery of a globally integrated digital experience for restaurant teams, bringing together People‑related capabilities into a cohesive, intuitive application.

Sitting within the Global People function and reporting to the Director, Restaurant People Experience & Culture, this role owns the product vision, experience strategy, and delivery through pilot, while working in close partnership with Market teams to enable local deployment, adoption, and continuous improvement.

This leader will act as a product strategist first. They translate frontline and business needs into clear product direction. They work closely with Global Technology, Operations, and other key team members to develop a custom, scalable solution for restaurant work realities.

Duties

Product Vision & Experience Strategy

• Own the global vision, experience principles, and multi‑year roadmap for priority programs that power the Digital People Experience for Restaurants.
• Establish a clear experience north star that connects People tools and services into a seamless, “one‑stop” digital experience for restaurant teams.
• Ensure solutions are frontline‑first, mobile‑enabled, globally scalable, and flexible enough to meet market‑level needs.

Product Strategy, Pilot Delivery & Market Readiness

• Lead the full product lifecycle—from discovery and strategy through pilot delivery and market readiness—ensuring solutions are built for successful local deployment and long‑term sustainability.
• Translate complex People and business needs into clear product requirements, outcomes, and success measures.
• Define global guardrails that enable market flexibility within a consistent experience framework.
• Partner with Market People, Operations, and Technology teams to transition solutions from pilot to scaled deployment, balancing speed, quality, and scalability in a highly matrixed global environment.

HR Technology & Custom Application Leadership

• Partner with Global Technology and cross‑functional teams to design and deliver a custom application that unifies People‑related capabilities into a single, cohesive experience.
• Help define evolving system ownership models, roles, responsibilities, and integration points.
• Serve as the People‑side product leader, ensuring technology decisions consistently align to experience goals and frontline user needs.

User‑Centered Discovery & Design

• Lead continuous user discovery with restaurant managers, crew, and field leaders to inform product decisions.
• Use insights to shape experience design, roadmap priorities, and feature sequencing.
• Champion usability, simplicity, and adoption as non‑negotiable measures of success.

Cross‑Functional & Market Alignment

• Drive alignment across Global People, Operations, Global Technology, GBS, and market stakeholders.
• Lead through influence in a matrixed model, aligning partners around shared outcomes rather than functional ownership.
• Build strong market buy‑in through early engagement, clear value articulation, and thoughtful change management.
• Partner with global service and operations teams to ensure solutions are supportable, measurable, and continuously improved as they scale.

Adoption, Measurement & Continuous Improvement

• Define and monitor experience, adoption, and impact metrics to measure success.
• Use data and feedback to refine the product and evolve the roadmap.
• Ensure solutions are well positioned, launched effectively, and supported consistently across markets.

What Success Looks Like

• Restaurant teams experience a connected, intuitive digital People experience rather than fragmented tools.
• Global and market partners align around a clear product vision and roadmap.
• The product shows strong adoption, engagement, and measurable experience improvement.
• People technology feels enabling, simple, and supportive for frontline teams.
• AI‑enabled and agentic capabilities are trusted, reduce manual effort, accelerate time‑to‑action, and improve confidence and efficiency for managers and crew.
• Global solutions are successfully piloted, markets feel empowered in deployment, and steady‑state ownership is clearly defined and effective.

Qualifications

• 7–10+ years of experience in HR technology, product management, digital experience, or people transformation roles.
• Demonstrated success owning end‑to‑end product strategy and delivery in complex, matrixed organizations.
• Experience designing or product‑owning AI‑enabled or intelligent workflow solutions, ideally within HR, employee experience, or frontline technology contexts.
• Solid understanding of frontline or distributed workforce needs (retail, hospitality, or similar environments preferred).
• Proven ability to translate ambiguity into clear direction, roadmaps, and outcomes.
• Exceptional stakeholder influence skills, including comfort working with senior leaders.
• Excellent communication skills with the ability to tailor messages across technical, business, and frontline audiences.

Preferred Experience

• Experience partnering with enterprise platforms such as ServiceNow, SAP SuccessFactors, or similar HR systems.
• Global experience supporting multi‑market or multi‑country workforces.
• Background in product management, design thinking, or experience‑led transformation.
• Experience building or scaling custom digital applications in partnership with technology teams.

Compensation

Bonus Eligible: YES

Long - Term Incentive: YES

Benefits Eligible: YES

Salary Range

The expected salary range for this role is $130,434.00 - $163,042.00 per year
 
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.

The position offers health and welfare benefits, including but not limited to comprehensive health insurance, which includes medical, prescription drug, mental health, dental and vision coverage, as well as, life insurance.