Sr Manager, Change Management

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Date: Feb 25, 2026

Location: Chicago, IL, US, 60607

Company: McDonald's Corporation

Company Description: 

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world. 

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements. 

Department Overview

About the Change & Organization Activation COE

The Change COE enables the human side of transformation at McDonald’s. We partner with leaders to drive enterprise agility, accelerate adoption of modernization initiatives, and build organizational capability for sustained change.
Our mission: Make transformation work—everywhere, every time.
Our vision: Change agility is our competitive advantage.

Duties

About the Role
We are seeking a Senior Manager, Change Management to lead the Change Management Workstream for the Enterprise Service Management (ESM) Transformation Program, a multi-year initiative to standardize and elevate service delivery. The program introduces a unified ServiceNow "Golden Instance", shared standards, simplified processes, and a single, experience-led entry point for employees.

This role reports to the Director of Delivery Execution, Change and Organization Activation COE, with matrixed alignment to ESM program leadership, and includes people leadership for a team of change practitioners.

Key Responsibilities

Lead Complex, Enterprise Scale Change

  • Lead large, multi-stakeholder change initiatives across business and technology transformation programs.
  • Develop and execute end-to-end change strategies to drive adoption and measurable outcomes.
  • Conduct change impact and readiness assessments, develop change activation plans, and engage stakeholders throughout the lifecycle.
  • Design and implement training and targeted interventions to support adoption.
  • Identify risks, develop mitigation strategies, and validate readiness for go-lives.
  • Define success measures and adoption metrics; track progress and adjust strategies based on data and insights.
  • Partner effectively cross-functionally as one component of the overall transformation team, including ESM program process, technology, and PMO leadership, as well as GBS partners such as Global People Partners and the Organization Design team as needed.

Advance Enterprise Change Capability

  • Apply and promote McDonald's enterprise change frameworks.
  • Where needed, develop and iterate new best practices and share learnings with the COE team to continuously advance capability and business relevance.
  • Partner with leaders to intake, scope, and deliver change support aligned to business and market priorities.
  • Advise and coach leaders on change strategy, messaging, and measurement.
  • Lead change workstreams using established methodologies and tools.
  • Partner cross-functionally to assess impacts, align on KPIs, and support value realization.

Lead and Develop Your Team

  • Coach and mentor change practitioners to build capability and foster a collaborative, inclusive culture.
  • Connect day-to-day work to broader enterprise strategy and priorities.
  • Build and lead a high-performing team focused on outcomes and continuous improvement.

Build Change Capability Across the Enterprise

  • Support the design and delivery of change training programs and communities of practice.
  • Identify and engage influential partners to champion adoption across diverse audiences.
  • Develop change leadership capabilities in sponsors and key stakeholders.

Qualifications

Required

Bachelor's degree in Change Management, Business, HR, or a related field.
Minimum 8 years of experience leading complex, enterprise transformation initiatives.
Demonstrated expertise in change methodologies, impact and readiness assessment, stakeholder engagement, and communication.
Strong influencing skills across business, functional, and technology teams without direct authority.
Experience defining KPIs, adoption metrics, and value realization approaches.
Proven ability to lead in fast paced, ambiguous environments and manage multiple concurrent activities.
Experience in coaching and developing change practitioners.

Preferred

MBA or other masters level degree.
Experience with enterprise service transformation across Global Business Services, Technology, HR, Finance, Data, Procurement, or similar functions.
ServiceNow or platform-led change experience, including platform consolidation.
Experience led change and service design capabilities using personas and journeys.
Multi wave transformation leadership, including phased rollouts and interim state management.
Executive influence with the ability to shape value based narratives and guide trade off decisions.
Experience working across global markets and partnering with Technology and GBS leaders to drive standardization and sustained adoption.

Compensation

Bonus Eligible: EDIT

Long - Term Incentive: EDIT

Benefits Eligible: EDIT

Salary Range

The expected salary range for this role is $141,955.00 - $177,444.00 per year
 
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.

Additional Information: 

Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment.  

Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance. 

Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald’s long-term incentive plan. 

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis. 

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

Nothing in this job posting or description should be construed as an offer or guarantee of employment. 


Nearest Major Market: Chicago