Sr Manager, Solution Readiness

Apply now »

Date: Jan 10, 2026

Location: Chicago, IL, US, 60607

Company: McDonald's Corporation

Company Description: 

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway.  

McDonald’s Global Technology is here to power tomorrow’s feel-good moments.   

That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.   

Check out the McDonald’s  Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy.  

Department Overview

This role will join the IOM Segment Technology Team as Senior Manager – Solution Readiness supporting the lead markets (UK, Germany, Canada, Australia and France). You will be responsible for the build readiness of our key restaurant technology initiatives that will help deliver a better experience for our customers and ensure our market segment is adopting and embracing global technology solutions. This role is responsible for driving Market 0 and BAU initiatives across the IOM segment. Combining strategic adoption management, issue resolution, and governance oversight with strong stakeholder engagement across markets and global teams. Acting as a trusted advisor and escalation point, this role ensures alignment on scope, timelines, and priorities, while providing clear reporting and KPI-driven insights to leadership.

Accountabilities & Responsibilities

Adoption & Change Management

  • Own E2E adoption strategy for Market 0 and BAU operations within the IOM segment.
  • Drive stakeholder engagement to ensure smooth rollout and sustained adoption of new releases
  • Identify adoption barriers and implement corrective actions.
  • Act as a trusted advisor and SME on adoption and release governance, including training and knowledge transfer

HOC Planning & Issue Management

  • Lead HOC preparations for each market, aligning on scope and timelines for releases
  • Coordinate cross-functional teams to ensure readiness for HOC activities, including testing, validation, and deployment planning
  • Monitor scope changes and communicate impacts to stakeholders ahead of release milestones
  • Facilitate and prioritise issue resolution between market, COE, and development teams in line with Sprint cycles
  • Track progress to closure and escalate blockers when necessary

Process Governance

  • Establish and maintain governance frameworks across adoption, release management, and issue resolution
  • Ensure compliance with agreed processes and standards during HOC cycles
  • Manage KPI tracking and governance dashboards to identify opportunities for improvement in release execution

Stakeholder Management

  • Build and maintain strong relationships with market stakeholders and global teams
  • Handle escalations effectively, ensuring timely resolution and clear communication
  • Collaborate on ways of working to foster consistency, transparency, and trust across markets and global functions
  • Act as the central point of contact to ensure alignment between local market needs and global strategy
  • Ensure accurate reporting on status and scope requirements internally
  • Manage leadership reporting to provide clarity on release progress, risks, and blocking issues
  • Present insights and recommendations to leadership based on KPI and governance metrics

Qualifications

  • Extensive experience in strategic project management, business analysis, and working in ambiguous environments to identify, define, and implement change.
  • Proficient technical leader with hands-on development and deployment experience
  • Excellent communication skills to organize trainings and handover activities across various technology and business stakeholders
  • Experience collaborating with team members across a complex and global matrix organizational structure
  • Experience working on projects that span multiple organizations, geographies and business units
  • Experience in Agile product development and deployment
  • Deep understanding of restaurant technology in quick service restaurants industry
  • Extensive experience in strategic project management, business analysis, and working in ambiguous environments to identify, define, and implement change.
  • Experience handling technical priorities and delivering strategic initiatives
  • Active coach and mentor whose goal is to grow and improve team member

Compensation

Bonus Eligible: Yes

Long - Term Incentive: Yes

Benefits Eligible: Yes

Salary Range

The expected salary range for this role is $141,955.00 - $177,444.00 per year
 
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.

Additional Information: 

Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment.  

Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance. 

Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald’s long-term incentive plan. 

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis. 

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

Nothing in this job posting or description should be construed as an offer or guarantee of employment. 


Nearest Major Market: Chicago