Sr. Solutions Architect, ServiceNow
Date: Aug 31, 2026
Location: Chicago, IL, US, 60607
Company: McDonald's Corporation
Company Description:
McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway.
McDonald’s Global Technology is here to power tomorrow’s feel-good moments.
That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.
Check out the McDonald’s Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy.
Department Overview
Behind McDonald's digital transformation is the Global Technology Enterprise Products & Platforms (EPP) team, a group of innovators leveraging cloud, platform architectures, and emerging technologies to create scalable business solutions. Within EPP, our Enterprise Service Management (ESM) team is committed to being a people-led, product-centric, and trusted technology partner.
We are seeking a highly skilled and strategic Sr. Solutions Architect, ServiceNow to join our team. In this remote role, you will be responsible for designing scalable, high-performance solutions on the ServiceNow platform that drive business value across the organization. You will serve as the primary technical authority for designing solutions that leverage ServiceNow's capabilities, with a primary focus on core IT modules (ITSM, ITOM, HAM, SAM, APM) as well as emerging AI technologies including Now Assist and our custom virtual assistant, Otto. You will design and guide the implementation of scalable Employee Workflows, ensuring our platform design scales seamlessly to support our global network of employees, franchises, and corporate functions.
Duties
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Qualifications
- Design End-to-End Solutions: Architect comprehensive solutions on the ServiceNow platform that meet business requirements, focusing primarily on ITSM, ITOM, HAM, SAM, and APM.
- Drive AI Integration: Lead the architectural design for integrating AI capabilities, including Now Assist and our custom virtual assistant Otto, to enhance user experience and automate processes.
- Champion Employee Workflows: Design and guide the implementation of scalable Employee Workflows to streamline services for HR, Workplace Services, and employee onboarding.
- Ensure Technical Excellence: Maintain a high standard of technical quality by reviewing solution designs and providing mentorship to development teams on best practices.
- Collaborate with Stakeholders: Partner with product managers, business analysts, and technical teams to translate requirements into robust and scalable technical designs.
- Govern Platform Integrity: Ensure that all new solutions are designed in alignment with our 'Golden Instance' principles and platform governance standards.
- Optimize Integration Pathing: Architect robust integrations utilizing IntegrationHub and secure REST/SOAP APIs to connect ServiceNow with external corporate platforms.
- Document Solutions Architecture: Formulate and maintain detailed technical design documentation, architecture maps, and integration schemas.
Compensation
Bonus Eligible: YES
Long - Term Incentive: YES
Benefits Eligible: YES
Salary Range
The expected salary range for this role is $167,366.00 - $209,207.00 per year
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.
Additional Information:
Benefits eligible: This position offers health and welfare benefits, including but not limited to comprehensive health insurance, which includes medical, prescription drug, mental health, dental and vision coverage, as well as, life insurance.
Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.
Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald’s long-term incentive plan.
McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis.
McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Nothing in this job posting or description should be construed as an offer or guarantee of employment.
Nearest Major Market: Chicago