Supervisor, Food Safety & Quality Systems

Department Overview

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries and billions of customers served each year. As the global leader in the food service industry, we have a legacy of innovation and hard work that continues to drive us. Today, we are growing with velocity and are focused on modernizing our experiences, not to make a different McDonald’s, but to build a better McDonald’s.

We are moving fast and are adding to our best-in-class team. Joining McDonald's means thinking big every day and preparing for a career that can have impact around the world. We are customer obsessed, committed to being leaders, and believe we are better when we work together. Over the last couple of years, we’ve launched home delivery, modernized our restaurant experience through digital enhancements and have so much more to come.

We are dedicated to using our scale for good: good for people, our industry and the planet. From ambitious recycling initiatives and balanced sourcing efforts to our partnership with Ronald McDonald House Charities, we are constantly improving. We see every single day as a chance to have a genuine impact on our customers, our people and our partners.

Our state-of-the-art headquarters is in the booming West Loop area in the heart of downtown Chicago. It's set up to be a global hub that cultivates innovation. Take a class at Hamburger University, sample future menu items in our Test Kitchen, and utilize the latest technology to communicate with your team around the globe! Our office helps us connect with each other like never before. Participate in monthly organized events, enjoy massive outdoor spaces, an 8000 square foot gym, and an onsite McDonald's serving international favorites. 

Job Description

The U.S. Food Safety & Quality Systems (USFSQS) Team is part of the North America Supply Chain function that enables the McDonald’s System to connect customers with food they love and trust.  Primary responsibilities include:

• Primary Responsibilities
• Develops and acts as a US Food Safety (FS) standards and performance expert responsible for the daily oversight, management, analyses and reporting for Food Safety Risk Management (FSRM) information and compliance databases (internal and external). 
• Translate food safety data/metrics into effective storytelling to show how FS impacts business performance and customer satisfaction as well as aids in driving FSRM results across the three-legged stool (3LS).
• Brings a system-first, creative and agile mindset to seek ways to continuously improve and optimize the USFSQS team’s capability to manage FS standards and performance, while proactively seeking ways to improve information accuracy and integrity.
• Build strong, trusted relationships within USFSQS and US Supply Chain teams and with other key stakeholders across the 3LS, to ensure open lines of communication and collaboration. 
• Provides subject matter expertise across the 3LS, where applicable.
• Provides ongoing tracking information and compliance database coaching and training, ensuring cross-functional team and 3LS engagement.
• Leads self and provides lateral or informal leadership across the 3LS. 

• Key Needs of the Role
• FSRM performance tracking and reporting, managing delivery, summary and analysis of relevant information, enabling the USFSQS team to develop appropriate food safety oversight strategies and compliance with US and Global standards, etc.
• Anticipates current and changing business needs, collaborates in the development, execution and reporting of the FSRM plan and scorecard/KPI measurements in conjunction with the USFSQS analyst.
• Maintains and utilizes all global and US databases (e.g. EcoSure 3P-FSV tracking) with accountability to lead tool development and enhancement.
• Provides oversight and daily management of McDonald’s Food Safety Culture execution with specific focus on verifying execution of communication strategies (including Field Office engagement), training materials and actively managing issues and finding consensus solutions.
• Reviews and maintains FS standards, resources and materials in conjunction with key stakeholders. 
• Maintains up-to-date knowledge of technology and data systems, bringing Innovation & Technology ideas and potential solutions to the team.

Qualifications

• 3+ years of Food Safety experience, QSR/Food industry preferred
• Bachelor’s Degree required. Preferably in food science or related field
• Proficiency in Excel, Power BI and Structured Query Language (SQL) experience preferred
• Understand organizational project, program and/or product lifecycle management concepts.
• Possess strong analytical skills including problem solving and critical thinking skills
• Demonstrated ability to learn quickly, remain curious, and adapt effectively in fast-changing environments.
• Possess excellent verbal and written communications skills to effectively communicate information with FSQS team members, supply chain and the others across the system

Compensation

Bonus Eligible: Yes

Long - Term Incentive: No

Benefits Eligible: Yes

Salary Range

The expected salary range for this role is $85,014.00 - $106,267.00 per year
 
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.