Supervisor, Operations Excellence
Date: Jul 22, 2025
Location: Chicago, IL, US, 60607
Company: McDonald's Corporation
Company Description:
McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway.
McDonald’s Global Technology is here to power tomorrow’s feel-good moments.
That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.
Check out the McDonald’s Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy.
Department Overview
The Supervisor, US Market Technology Communications will be responsible for crafting and driving US technology deployment communications as well as internal US Market Tech communications. This role requires a hard-working writer and organized professional who can partner with key vendors and internal McDonald’s teams to provide our 13,600 U.S. Restaurants a seamless deployment and activation experience.
As a communicator, this individual will build compelling communications that encourage action and resonate with our audience, foster advocacy among collaborators, and uphold clarity and alignment. They will serve as an influencer and persuader, bridging the gap between technical teams, business leaders, and owner/operators to drive successful outcomes. This individual will be an individual contributor but must have a team-first mentality.
Accountabilities and Responsibilities:
Communication & Stakeholder Engagement
- Develop and implement detailed communication strategies to foster alignment and support among internal and external collaborators, including owner/operators.
- Develop compelling narratives, messaging, and storytelling that reinforce the “why” behind transformation initiatives.
- Support organizational rhythms, including leadership meetings, engagement calendars, and strategic updates, ensuring transparency and consistency.
- Develop relationships with cross-functional teams to influence collaborators and address outstanding communication needs.
- Partner with initiative teams and cross-functional business partners to lead the development and execution of an end-to-end communication plan.
Change Management Expertise
- Apply change management standard methodologies to ensure smooth adoption of transformation initiatives.
- Identify and address barriers to change, encouraging stakeholder confidence and reducing resistance.
- Act as a change agent, promoting understanding and alignment across all levels of the organization.
Team Orchestration
- Lead a comprehensive campaign calendar, ensuring team is working in alignment with other communications groups.
- Act as a peer editor, supporting the strategy and drafting of each other’s work, so we can speak with a unified voice
- Attend technology governance meetings to represent the communications team, when needed, and act as a thought partner to tech leaders on effective communication strategies
Qualifications
- 3+ years’ proven experience working in business, communications, change management or other related areas.
- Outstanding written and verbal skills, including a demonstrated ability to collaborate with technical team members, technical language, and offer translation into concepts that are easily understood by general business or executive audiences.
- Proven track record of creating successful, insight-based, creative communications programs that delivered against brand business objectives
- Experience with technology or major program deployment or change preferred.
- Capable of being structured and methodical, while also flexible and adaptable to changing organization needs, technology innovation, and interpersonal transformation.
- Comfortable translating complex technical language into easy to understand messages.
- Skilled with Microsoft Office Suite (Office 365 / O365, including Teams, SharePoint, Word, Excel, PowerPoint, OneNote). Able to show experience with or potential to learn Smartsheet and other digital tools.
Compensation
Bonus Eligible: Yes
Benefits Eligible: Yes
Salary Range
$87,050.00 - $108,810.00
Additional Information:
Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment.
Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.
McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis.
McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Nothing in this job posting or description should be construed as an offer or guarantee of employment.
Nearest Major Market: Chicago