Supervisor, Tech Platform Management (US Tech)

Department Overview

We are looking for a Platform Supervisor that will be responsible for supporting multiple technical projects in support of the restaurant technology and innovations deployed in 13,000 US McDonald’s restaurants. This includes helping manage the platform in which we run our critical restaurant applications and technology. To succeed, the Platform Supervisor needs to work together and establish connections with global product owners, development teams, and business collaborators to achieve the desired results. This is an exciting opportunity to help develop the transformation of McDonald’s technology platform.

This position provides the opportunity to build relationships with a variety of McDonald’s product owners, suppliers, and franchisees. The team operates in a fast-paced environment with shifting priorities that’ll be good for those that are quick to adapt while looking to experience various technologies.

This role is based and following a hybrid schedule at our McDonald’s Global Headquarters in Chicago, IL.

Accountabilities and Responsibilites:

• Help in sustaining the ground-breaking technology infrastructure at McDonald’s, ensuring timely updates to operating systems and adept management of device setup and support for servers and endpoints.
• Understand the hardware landscape at McDonald’s, the lifecycle for updates for windows OS, and effectively updating and maintaining our server and endpoint platforms.
• Support global and US Technology teams by assisting with market technology initiatives and providing foundational expertise on relevant tools and platforms.
• Work in collaboration with external development team to build out requirements for new projects/initiatives.
• Work hand in hand with the Manager and Senior Platform Manager to navigate requests from internal partners and global partners.
• Support multiple tech projects through design, initiation, execution, testing, and deployment.
• Collaborate with multi-functional teams throughout the project lifecycle to ensure alignment of Distributed team from development, deployment, and support.
• Explore new technologies and contribute to developing product roadmaps to align with future business requirements
• Communicate opportunities to improve restaurant technology to internal McDonald’s teams and stakeholders.
• Support internal teams to advocate for innovation and modernize our restaurant technology portfolio.
• Visit fast food establishments to capture feedback from crew, OTP’s, and explore new strategies for improving the guest and crew experience through innovative technology.
• Support and assist in daily meetings and technical projects.
• Grasp the needs of McDonalds' operations in order to supply high-quality results and adjust to emerging obstacles.
• Demonstrate a leadership approach and the highest level of dedication to ensure projects are managed efficiently, on schedule, and on target.
• Validate requirements and acceptance criteria to complete the development activities needed for deploying products and releases
• Document technical processes and contribute to information exchange within the team.
• Collaborate with Operations, Digital Marketing, Menu, and Legal teams to meet business and market needs

Qualifications

• Technical background, including but not limited to a solid understanding of Microsoft Windows Server, Hyper-V, IoT devices, containers, cloud platforms, and system architecture.
• Experience in being Agile – effective to have used Jira and Confluence tools
• Ability to lead and collaborate with a diverse work group.
• Ability to solicit and communicate business expectations and build strong client and stakeholder relationships
• Ability to effectively self-direct, manage, and prioritize multiple projects/issues with a high degree of complexity.
• Ability to work in a fast-paced, often changing, and sometimes ambiguous environment
• Interpersonal, written, and verbal communication skills with the ability to understand business requirements to translate into technical understanding.
• Ability to help solve hardware, software, networks, and operating systems
• Ability to directly chip in to technical projects if the need emerges.
• Meets organizational goals by taking ownership for fulfilling new and varied requests, exploring opportunities to add customer value to company initiatives.
• Inquisitive, dedicated to action, and a proactive individual, with a proven history of accomplishing tasks.

Compensation

Bonus Eligible: Yes

Benefits Eligible: Yes

Salary Range

The expected salary range for this role is $98,140.00 - $125,130.00 per year
 
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.