Technical Product Analyst, Tech Platform Management

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Date: Aug 6, 2025

Location: Chicago, IL, US, 60607

Company: McDonald's Corporation

Company Description: 

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway.  

McDonald’s Global Technology is here to power tomorrow’s feel-good moments.   

That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.   

Check out the McDonald’s Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy.  

Department Overview

This opportunity is part of the Global Technology Infrastructure & Operations team (GTIO), where our mission is to deliver modern and relevant technology that supports the way McDonald’s works. We provide outstanding foundational technology products and services including Global Networking, Cloud, End User Computing, and IT Service Management. It’s our goal to always provide engaging, relevant, and simple experience for our customers.

The Technical Product Analyst, Restaurant Systems Management (RSM), is part of the Restaurant Infrastructure & Operations Platform team within Global Technology Infrastructure & Operations (GTIO). This role works with the Senior Manager, Platform Lead (RSM) and is responsible for analyzing and evaluating opportunities to evolve capabilities of the RSM platform, focusing on device configuration and management, compliance, software installation, and security patching. Working closely with multi-functional teams, including product management, engineering, and market teams, you will ensure our platform evolves to meet the needs of emerging technologies in our restaurants.

This is an exciting opportunity for an expert technology leader to help craft the transformation of infrastructure and operations products and services to the entire McDonalds environment.

Responsibilities

  • Product Analysis: conduct in-depth analysis of our restaurant systems management platform to see opportunities for improvements and innovation.
  • Requirements: collaborate with product managers, customers, and partners to collect and document technical product requirements related to device management, compliance, software deployment, and security.
  • Agile Product Development: act as a key player in Agile development processes, including sprint planning, backlog grooming, and daily stand-up meetings.
  • Market Research: stay informed about industry trends and driven products, especially those relevant to restaurant device management and security, to advise our platform development strategies.
  • Technical Expertise: develop a deep understanding of the technical architecture and components of our platform, including current and future support technologies such as Microsoft System Center (Configuration Manager, Intune), Ansible, Jamf, and related Systems Management technologies.
  • Feature Documentation: build detailed technical specifications and feature documentation, decomposing into features, epics, and stories in Jira.
  • Quality Assurance: participate in testing and quality assurance processes to ensure that product features are implemented accurately and meet performance benchmarks.
  • User Experience: Advocate for user-centric designs and interfaces to improve the usability and accessibility of our platform capabilities.
  • Run the Jira workflow for assigned products, acting as the scrum master to ensure team is applying agile standard methodologies and conducting ceremonies such as sprint planning.

Qualifications

  • Confirmed experience as a technical product analyst or similar role in the software industry, with a proven focus on Agile product development methodologies and using Jira for project management.
  • Experience with Tanium, Intune, Ansible, or related endpoint management systems.
  • Hands-on technical background (app development, PowerShell scripting, Python scripting, database administration, operating system administration, networking, Azure, AWS, GCP, etc.)
  • Strong analytical and problem-solving skills.
  • Outstanding written and verbal communication skills.
  • Ability to thrive in a collaborative, multi-functional team environment.

 

Preferred Qualifications

 

  • Understanding of Windows Servers (systems configurations, OS images, Active Directory, GPO, DNS, Domain Controllers, security patching, automated software deployments, etc.).
  • Understanding of networking and cyber security concepts (firewalls, network ports, network tracing, IP subnets, etc.).
  • Experience with data analytics and reporting.
  • Understanding of Linux based OS administration.
  • Understanding of Virtualization and Container Management platforms.
  • 2+ years of product execution experience
  • Bachelor’s degree in a technical field such as computer science, engineering, or physics, or an associate’s degree with 4+ years of equivalent experience.
  • Demonstrated experience in conducting user research and translating into solution requirements.

Compensation

Bonus Eligible: YES

Benefits Eligible: YES

Salary Range

The expected salary range for this role is $98,140.00 - $125,130.00 per year
 
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.

Additional Information: 

Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment.  

Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance. 

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis. 

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

Nothing in this job posting or description should be construed as an offer or guarantee of employment. 


Nearest Major Market: Chicago