Supervisor, Technical Product Management
Date: Jun 23, 2025
Location: Columbus, OH, US, 43231
Company: McDonald's Corporation
Company Description:
McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway.
McDonald’s Global Technology is here to power tomorrow’s feel-good moments.
That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.
Check out the McDonald’s Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy.
Department Overview
This opportunity is part of the Global Technology Enterprise Products & Platforms (EPP) team, supporting the evolution of our Environmental, Social, Governance (ESG) data and reporting capabilities. EPP’s vision is to “Always be a... people-led, product-centric, forward-thinking & trusted technology partner of choice.”
The Supervisor, Technical Product Management of ESG plays a critical role in supporting the day-to-day operations of our ESG product ecosystem, with a focus on the Salesforce Net Zero Cloud platform. This position is ideal for someone who is technically curious, diligent, and passionate about enabling data-driven decision-making through modern product practices. This is an exciting opportunity to contribute to the transformation of EPP’s ESG products and services, helping to shape how we deliver value to the business through agile product operations, platform expertise, and continuous improvement.
Duties
We are seeking a strategic and user-centered Supervisor of Technical Product Management to lead the development and evolution of our ESG data modernization product solution. This role is ideal for a systems thinker who thrives at the intersection of technology, data, design, and business outcomes. You will guide a multi-functional product trio (product, design, engineering) and collaborate with partners to deliver impactful, data-informed solutions that support our ESG reporting vision.
As a servant leader, you will champion agile product practices, design thinking, and continuous discovery, while enabling the team to deliver value iteratively and sustainably. Your expertise in Salesforce (Net Zero Cloud) and data analytics will support product strategy, roadmap execution, and performance measurement.
- Own the day-to-day product operations by continuously monitoring platform performance, user behavior, and stakeholder feedback to ensure smooth delivery and alignment with product goals.
- Act as the domain expert on the Salesforce Net Zero Cloud platform, understanding its architecture, data flows, and configuration to support business users and solve issues.
- Support product discovery and delivery by gathering user research, requirement gathering, and solution validation using agile and design thinking practices.
- Collaborate with the product triad (product, design, engineering) to refine user stories, prioritize the backlog, and ensure sprint goals are met.
- Generate and maintain product data dashboards and reports to track product critical metrics, user engagement, and system health, providing insights that inform product decisions.
- Facilitate communication between customers and technical teams by translating business needs into clear, actionable requirements.
- Administer and optimize Salesforce Net Zero Cloud, including user roles, permissions, and configurations, while staying ahead of platform updates.
- Continuously learn and adapt, staying informed on ESG trends, agile practices, and platform capabilities to support product evolution.
Qualifications
- Bachelor’s degree in Business, Computer Science, Information Systems, or a related field.
- 2+ years of experience in product operations, product analysis, or technical product support.
- Hands-on experience with Salesforce administration, ideally with Net Zero Cloud or similar platforms.
- Strong analytical skills with the ability to interpret data and generate actionable insights.
- Familiarity with agile methodologies and design thinking principles.
- Comfortable working with technical systems and architecture, with a willingness to dive deep into platform mechanics.
- Proficiency in data tools such as Excel, Tableau, Power BI, or similar.
- Exceptional at breaking down complex concepts for non-technical individuals.
- Experience working with product enablers: product data, users, and key partners.
- Interest in ESG reporting and sustainability is a plus.
Compensation
Bonus Eligible: Yes
Long - Term Incentive: Yes
Benefits Eligible: Yes
Salary Range
The expected salary range for this role is $75,700.00 - $94,620.00 per year
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.
Competencies
Additional Information:
Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment.
Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.
McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis.
McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Nothing in this job posting or description should be construed as an offer or guarantee of employment.
Nearest Major Market: Columbus