Consultant Technology (100%)

The McDonald’s Switzerland IT Operations Team is responsible for the deployment and operation of restaurant and corporate technology across Switzerland. Our scope includes point-of-sale systems, back-office applications, digital solutions, and highly available infrastructure supporting restaurant operations. We are looking for a Technology Consultant to strengthen our restaurant-focused operations. This role acts as a key bridge between restaurant operations, external support partners, and internal IT teams, ensuring reliable technology performance across the estate. This is not a pure technical role, but requires a strong operational mindset, a good foundation in IT, and a high willingness to learn and grow in a fast-evolving environment.

Consultant Technology (100%)

Area of Responsibility

Restaurant Technology & Support

• Act as Level 3 support for restaurant technologies, with a strong focus on:
  • Point-of-sale (POS) systems used in restaurants
  • Back-office systems used for restaurant management (e.g. inventory, reporting, configuration tools)
• Own and manage complex escalations from restaurants and support partners through to resolution
• Perform root cause analysis and define sustainable corrective actions

Partner Management & Enablement

• Train, guide, and support external service providers (e.g., field service partners, service desks)
• Ensure partners are equipped to deliver high-quality, consistent support to restaurants
• Define and maintain certification frameworks outlining the required knowledge and skills for support partners

Knowledge & Process Management

• Maintain and continuously improve the knowledge base used by support partners
• Standardize and document support processes, troubleshooting steps, and operational procedures
• Drive improvements in the restaurant support experience, including self-service capabilities

Operations & Incident Management

•  Ensure effective handling of major incidents and business-critical situations impacting restaurants
• Monitor service performance and identify areas of improvement
• Apply best practices in incident, problem, and escalation management

Stakeholder Engagement

• Act as a key interface between restaurant operations, IT teams, and support partners
• Translate technical topics into clear, actionable communication for non-technical audiences

Experience & Knowledge

Essential

• ~5 years of experience in IT, technology support, or a related field
• Solid general IT knowledge and strong troubleshooting mindset
• Capable analysis skills with ability to provide a “big-picture” view and grasping ground level details as necessary
• Excellent communication skills with both technical and non-technical stakeholders
• Ability to manage multiple priorities in a dynamic environment
• High motivation to learn quickly and develop technical expertise
• English (Written and Verbal), French or German (Written and Verbal), Optionally Italian (Written and Verbal)

Highly Valued

• Experience in restaurant operations, retail, or hospitality environments
• Experience supporting POS systems or business-critical operational applications
• Experience working with external service providers or support organizations

Technical Knowledge & Skills (Good foundation expected)

Good understanding of:

• End-user devices and peripherals
• Windows environments
• Networking fundamentals (DNS, DHCP, VLANs, etc.)
• Active directory fundamentals (all objects, GPO, security)
• IT service management fundamentals (incident, escalation, problem management)
• Basic scripting and system administration concepts:
  • Understanding and executing PowerShell and command-line operations
  • Using standard commands (e.g. service checks, system queries, device reboots)
  • Familiarity with task scheduling tools (e.g. Windows Task Scheduler or similar)

General awareness of:

• Security principles and endpoint protection
• Operating systems (Windows 10 and 11, Windows 10 LTSB)
• DevOps methodology
• ITIL principles

Additional Information
McDonald's offers its employees an attractive, dynamic and diverse work environment based on teamwork, recognition of exceptional performance and training. Proactive employees can perfect themselves with us. Does this description fit you? Then we would like to get to know you! Just send us your application documents.

With Us, You Get the Following Benefits

• Flexible working: flexible hours and the possibility to work remotely based on business needs.
• Mobility benefit: company car, SBB travel pass, or travel allowance depending on the position package.
• Bonus: variable compensation linked to individual and business performance.
• Learning & development: access to local and international training opportunities, including Hamburger University.
• Well-being: contributions to wellness activities and employee support initiatives.
• Restaurant discounts : attractive discounts in our restaurants.
• Corporate Benefits: exclusive offers and discounts through our partner platforms.