Temporary Customer Experience Conulstant

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Datum: 25 feb. 2026

Plaats: DIEGEM, BE, 1831

Bedrijf: McDonald's Corporation

McDonald's Belgium HQ · Diegem, Brussels Area  

McDonald’s is the largest restaurant chain in the world and the most people-oriented enterprise around the globe. We are constantly looking for ways to reinvent ourselves in order to serve our customers better, every single day. With over 40.000 restaurants in more than 100 countries, McDonald’s is the largest restaurant chain in the world.  

The recipe for success is a combination of a strong brand with a lot of freedom for local markets. Rooted in our Belgian society for more than 45 years, we feel particularly committed to our environment and partners. There are currently 128 McDonald’s restaurants in Belgium, run by 25 independent entrepreneurs. Because our business is growing fast-paced, we are looking for talented people to reinforce our head offices that provide support to all restaurants. 

 

About the Job

We are looking for a temporary Customer Experience Lead who will ensure the smooth execution of customer‑facing initiatives across restaurant and digital touchpoints. This role is highly operational: you are the person who brings order, structure, and flawless coordination to a wide range of customer experience projects.

You will collaborate closely with multiple internal teams (Brand & Menu team, Operations, IT, Supply Chain) as well as external partners. Your mission is to ensure that customer‑impacting initiatives are delivered on time, accurately, and consistently across our restaurants.

 

Ingredients of the Job

In this role you will deepen connections with key audiences to deliver a culturally and personally relevant experience both online and offline. You will be part of an award winning network of global marketers, translating iconic brand assets to locally relevant messages, activations, and conversations with our customers. 

You will:

  • Coordinate the execution of customer experience initiatives (campaigns, POS projects, etc.) across restaurant and digital channels.
  • Work closely with Brand and Menu teams to roll out strategic priorities operationally.
  • Manage workflow between teams and agencies, ensuring timely delivery of assets and materials.
  • Identify operational bottlenecks and proactively propose solutions to ensure accuracy and consistency across all touchpoints.
  • Conduct thorough end‑to‑end testing of campaigns and projects on all touchpoints before go‑live to ensure flawless execution.
  • Own McDelivery performance (particularly the day‑to‑day operational management), working cross-functionally with delivery partners and internal teams

Your Menu

  • Minimum 4 years of proven experience in marketing roles with a track record of successful campaigns and projects
  • Ability to track and juggle multiple tasks and deadlines across various touchpoints
  • You are highly structured, process‑driven, and detail‑obsessed - a true control freak in the best possible way.
  • Experience supporting and steering teams and collaborating across internal and external stakeholders
  • Fluent in English, Dutch and French

PERSONALITY

  • You take initiative and own your projects end-to-end.
  • Learning mindset to keep pace with the ever-evolving marketing landscape.
  • You are collaborative, solution-oriented, and always one step ahead.
  • You adapt quickly and stay calm in fast-moving situations.
  • Relentless curiosity about McDonald’s customers and business.

What we have to Offer

  • The freedom to organize your work around your private life, including up to 2 days/week of homeworking;
  • A salary package including extralegal advantages
  • 30% discount on all McDonald’s products just for you;
  • Working for an innovative and people-oriented Belgian SME, backed by a strong and leading multinational brand

Are you up for it?

Please enlighten us by applying and sending your CV & motivation letter.

We cannot wait to hear from you!