Manager, Franchising

The Opportunity

This role plays a critical leadership role in shaping the future ownership landscape of McDonald’s Canada by identifying, developing and placing the next generation of high-performing franchisees while supporting long-term system growth and sustainability.

The primary purpose of the role is to partner with regional leadership to align business priorities/needs with franchising strategies. The franchising manager ensures all franchising principles, policies and guidelines are consistently applied while supporting the franchising strategies of the region.

The franchising manager reports to the Director of Franchising. Key customers include the Regional Field Vice President, Field Service Directors, Regional Controller, Restaurant Development, Legal, Franchisees and the Franchising Specialists.

Duties

In addition to following McDonald’s policies and procedures, accountabilities include, but are not limited to:

Strategy

• Facilitate the development, maintenance and on-going execution of the long-term franchising plans.
• Support development and execution of 3,5-, and 10-year franchising strategies aligned to system growth, succession planning and franchisee sustainability objectives.
• Identify emerging franchisee needs and develop proactive talent and succession plans to support future market demands.
• Plan and facilitate the annual long-term vision planning strategic planning process.
• Provide franchising recommendations to the Regional Vice President and Director of Franchising to guide franchising decisions.

 Franchisee Performance & Business Health

• Partner with Field Service to leverage business reviews, performance metrics and franchising standards to support long-term franchisee success and system health.
• Identify risks, opportunities and recommended actions to strength franchisee performance.

Strengthen Talent & Recruitment Responsibilities

• Build and maintain a diverse and qualified pipeline of future franchisee candidates.
• Lead candidate assessment activities and provide recommendations regarding candidate readiness, development and placement opportunities.
• Partner with internal and external stakeholders to enhance McDonald’s franchisee recruitment and reputation efforts.

Applicant & Deal Management

• Support the new operator talent selection process to meet the needs for candidates, including a sufficiently diverse candidate pool.
• Influence cross-functional stakeholders to align on franchising recommendations and ownership decisions while balancing business, financial and operational considerations.
• Oversee and coordinate new operator training prior to candidate’s store opening or changeover.
• Manage all changes in ownership, including new restaurants and closures through efficient, timely, and effective communications across all stakeholders.

Advice/Counsel

• Provide advice and counsel to the Regional Field Vice President, supporting franchising matters.
• Support the regional office by coordinating and addressing cross-functional franchising issues.
• Partner with the Regional Field Vice President and Field Service Directors to monitor Franchisees’ continued eligibility against the National Franchising Standards throughout existing franchise term.
• Strategically prioritize and manage business review completion in partnership with regional field service team.
• Orientation and ongoing education to regional staff regarding the franchising function, principles, policies and guidelines.
• Provide education and orientation to Franchisees regarding the franchising standards, functions.
• Co-ordinate with other departments to provide information to regional employees and franchisees regarding opportunities to enhance business results.

Administration/Coordination

• Lead the regional Franchising Specialist where required in the execution of documents, agreement and contracts for new and existing restaurants.
• Support the franchising specialist in preparing new term analysis, packages information and collaborates with stakeholders in advance of regional & national meetings.
• Identify and surface opportunities to improve processes.
• Analyze franchisee performance, demographic and succession data to identify trends and support strategic franchising decisions.

Qualifications

The ideal candidate will possess the following skills and qualifications:

• 25% travel may be required.

• Bilingual in both French and English.
• Understanding of McDonald’s or other Franchised restaurant organization’s operations and franchising policies.
• Excellent written and verbal communication skills, including the ability to articulate and present issues and solutions.
• Proven leadership and ability to collaborate, influence and work with multi-disciplined teams.
• Strong interpersonal, organizational and presentation skills.
• Strong negotiation skills.
• Strategic thinking and ability to translate long-term vision into actionable plans.
• Strong analytical and financial acumen.
• Ability to influence senior leaders and franchisees without direct authority.
• Experiencing in leading complex stakeholder discussions and navigating ambiguity.
• Experience in facilitating workshops and delivering executive-level presentations.

Salary Range

The expected salary range for this role is $89,599 - $127,998 per year
 
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.

This is for an existing role.