Director, Global Process Owner
Date: May 4, 2026
Location: Hyderabad, IN, 500081
Company: McDonald's Corporation
About McDonald’s:
One of the world’s largest employers with locations in more than 100 countries, McDonald’s Corporation has corporate opportunities in Hyderabad. Our global offices serve as dynamic innovation and operations hubs, designed to expand McDonald's global talent base and in-house expertise. Our new office in Hyderabad will bring together knowledge across business, technology, analytics, and AI, accelerating our ability to deliver impactful solutions for the business and our customers across the globe.
Department Overview
At McDonald's, we believe that our success begins and ends with our people. We are committed to fostering an inclusive culture where every employee can thrive and contribute their best. McDonald’s has an exciting opportunity for a Director, Global Process Owner (OTC). This role serves as the true owner of end-to-end process design, accountable for defining, governing, and continuously improving global Order-to-Cash processes. The Director oversees teams responsible for driving vendor accountability and streamlining operations globally. This role is a key stakeholder in governance forums and acts as a strategic partner to Global Finance leaders. The position drives global standardization, compliance, and transformation initiatives, ensuring alignment with enterprise objectives and customer experience priorities.
Duties
- Owns end-to-end process strategy, design, and continuous improvement for assigned global finance processes (e.g., OTC).
- Drives global standardization, innovation, and best practices across all markets.
- Partners with senior stakeholders (Finance Experience, C-suite, market leaders) to align process strategy with enterprise objectives.
- Oversees global process operational teams, ensuring accountability for process outcomes and vendor performance.
- Champions process transformation initiatives, leveraging technology and data analytics.
- Sets and monitors global KPIs, ensuring compliance and risk management.
- Escalates and resolves complex, cross-market operational/process issues.
- Participates in cross-functional governance and prioritization for process enhancements.
- Develops talent pipeline and succession planning for process leadership.
Qualifications
- Bachelor’s degree in accounting, Finance, Business Administration, or related field.
- Professional certification (CPA, CMA, or equivalent) preferred.
- Minimum of 16+ years of progressive experience in finance operations, process management, or related functions.
- An over all of 18+ years of experience and a minimum of 12+ years of progressive experience in finance operations or process management.
- English Proficiency (written and verbal IRL Level 4).
- Expertise in OTC processes and ERP systems.
- Strong leadership capabilities with experience influencing senior stakeholders.
- Skilled in process management, optimization, and standardization across end-to-end finance processes.
- Effective communicator with strong presentation and influencing skills.
- Analytical problem solver with sound decision-making capabilities.
- Experience in performance monitoring and driving continuous improvement initiatives.
McDonald’s is the world’s leading global foodservice retailer with over 40,000 locations in over 100 countries. Approximately 95% of McDonald’s restaurants worldwide are owned and operated by independent local business owners. At McDonald’s, we lead through our values centered on inclusivity, service, integrity, community, and family. Here is your chance to get in on something special as we grow our corporate team in India and allow you to grow your career.