Manager, People Experience

Department Overview

McDonald’s has an exciting opportunity for a Manager, People Experience (Employee Experience Specialist) role based in our India Global Business Services Office. You will be responsible for ensuring an optimal experience for both corporate and frontline employees, maintaining an understanding of employee sentiment and incorporating feedback into experience design initiatives.

The candidate is expected to reside within India.

Duties

Responsibilities

In addition to following McDonald’s policies and procedures, principal accountabilities include, but are not limited to:

Cross-functional Collaboration & Stakeholder Management:

1. • Oversee the program deployments and execution in collaboration with functional stakeholders to ensure successful implementation and adoption
   • Collaborate with the Employee Experience Specialist Supervisor to continuously monitor employee feedback and ensure that updates and changes in strategies or policies align with the organization's needs and goals

Employee Assessment & Analysis:

2. • Conduct regular assessments of current employee experiences
   • Gather and analyze employee feedback through surveys, focus groups, and one-on-one interviews
   • Develop and implement initiatives based on feedback to enhance employee satisfaction and engagement

EX Design & Workplace Policies:

3. • Utilize employee experience surveys to gather data on the effectiveness of current policies
   • Analyze survey results to identify trends, strengths, and areas for improvement
   • Communicate findings and recommendations to the Employee Experience Lead for further action

Employee Experience and Roadmaps:

4. • Identify gaps and opportunities in the current employee experience
   • Develop detailed roadmaps outlining steps to implement proposed initiatives
   • Collaborate with cross-functional teams to ensure successful implementation

Delivery of Employee Experience Initiatives:

5. • Manage the rollout of company-wide, local, and new joiner employee experience initiatives
   • Monitor the progress and impact of these initiatives
   • Adjust strategies as needed based on feedback and performance metrics

Qualifications

Basic Qualifications

• Degree in Human Resources, Business Administration, Organizational Development, or related field; advanced degree preferred
• Experience working in Human Resources or Employee Experience
• Experience operating in large, multi-national corporations in a highly matrixed, complex structure
• Experience working across many countries and cultures
• Understands the needs and challenges of global leaders
• Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions
• Knowledge of learning management systems trends, regulations, and best practices
• Experience working and collaborating with global teams across multiple regions
• Capable of driving cross-functional alignment to streamline processes and initiatives
• Proficient in supporting and contributing to the success of complex, diverse teams across global markets

Preferred Qualifications

• Employee Experience Expertise & Skills
• Technical knowledge in areas of employee experience
• Excellent analytical, problem-solving, and data-analysis skills
• Ability to write well and communicate effectively across all layers of the organization
• Knowledge of HR compliance and data privacy regulations
• Strong business acumen
• Open to learning new systems and processes
• Exceptional communication (verbal and written) and interpersonal skills
• Positive attitude and a willingness to learn; self-starter
• Strong ability to influence others; able to build and drive a strong business case for people as a growth driver
• Continuous improvement and growth mindset