Manager, Service Management - Risk Management & Business Continuity

Job Overview

We are seeking a Risk Management & Business Continuity Manager to join the Enterprise Service Management (ESM) team to help architect and drive organizational resilience across Global Business Services (GBS), Global Technology, and the Global Offices. This role positions you as the guardian and facilitator of operational stability, where you'll transform how we anticipate, manage, and respond to risks while building critical foundations for business continuity.

As a key strategic partner to the Enterprise Risk Management (ERM) organization and cross-functional leaders, you'll have the unique opportunity to embed resilience into the DNA of our operations, translating enterprise frameworks into actionable safeguards that protect our most critical services. This role offers high-visibility to senior leadership, strategic risk ownership, and the chance to build and apply business continuity capabilities that ensure our organization thrives regardless of disruption.

Duties

• Serve as the catalyst for ERM by adopting defined enterprise risk frameworks, standards, templates, and processes, and applying them to GBS operations, ensuring risks are identified, documented, and neutralized across all enabling functions
• Champion enterprise risk integration by coordinating with ERM, Service Organizations, and Global Offices to embed resilience standards into every aspect of GBS and IT service delivery, ensuring consistent execution and risk ownership across all teams
• Support proactive risk identification, assessing critical operational threats to GBS and Global Offices, monitoring service landscapes for emerging issues, and conducting risk reviews that keep leadership ahead of potential disruptions
• Command incident response during crises by orchestrating rapid coordination in partnership with ERM, Global Tech, and functional teams, managing escalations through established governance channels to minimize impact and restore operations
• Work with Global Offices and functional teams to ensure plans are current, enterprise-aligned, and activation-ready, creating bulletproof continuity strategies that protect critical operations
• Execute comprehensive business continuity validation through ongoing testing, ensuring organizational readiness and systematically addressing gaps 
  Drive risk mitigation accountability across GBS teams by tracking progress, providing executive visibility into risk landscapes, and ensuring swift resolution of outstanding actions that could impact operational stability
• Build organizational resilience through communities of practice and training programs that drive a culture of risk awareness and proactive monitoring across the enterprise

Qualifications

• Bachelor's degree required
• 4-6 years of experience in risk management and business continuity planning within a complex, global organization, or shared services environment
• Demonstrated success in establishing enterprise risk frameworks and operationalizing business continuity plans
• Strong, professional interpersonal and communications skills, both verbal and written
• Highly organized, proactive, and adaptable, with the capability to manage multiple priorities in fast-paced, ambiguous environment
• Strong project management skills, with a track record of operationalizing successful risk frameworks, assessments, and mitigation plans on time and within scope
  Ability to work cross-functionally and interface with senior leadership across the enterprise