Sr Manager, Business Process Management

About McDonald’s:

One of the world’s largest employers with locations in more than 100 countries, McDonald’s Corporation has corporate opportunities in Hyderabad. Our global offices serve as dynamic innovation and operations hubs, designed to expand McDonald's global talent base and in-house expertise. Our new office in Hyderabad will bring together knowledge across business, technology, analytics, and AI, accelerating our ability to deliver impactful solutions for the business and our customers across the globe.

Job Summary

The Senior Manager – Global Process Owner, Record to Report (RTR), is responsible for owning, governing, and continuously improving the assigned RTR process across specific regions and business segments. The role ensures process standardization, operational efficiency, control effectiveness, and alignment with global finance policies, business objectives, and best practice guidelines. This position serves as a key business process knowledge lead and provides support, guidance, and governance across RTR processes and associated systems.

Key Responsibilities

• Process Ownership and Governance: Own and govern end-to-end RTR processes across assigned regions and business segments, including general ledger close, costing close, intercompany accounting, account reconciliations, FP&A support, and financial reporting.
• Policy, Controls, and Compliance: Ensure processes are aligned with global finance policies, Finance Manual requirements, SOX controls, audit expectations, and risk management standards.
• Performance Management: Define, monitor, and improve process KPIs related to close cycle performance, reconciliation quality, compliance, productivity, operational efficiency, and benefit realization.
• Continuous Improvement and Automation: Analyze current processes, identify improvement opportunities, and recommend process design, interface, automation, and system solution enhancements to improve efficiency and control outcomes.
• Stakeholder Engagement: Collaborate with Finance, Accounting, Operations, Markets, IT, auditors, clients, Key Users, Operational Leaders, Centers of Excellence, and process owners across SBUs and regions to drive alignment and resolve process or system issues.
• Documentation and Training: Maintain and sustain process documentation, SOPs, process maps, RACI, training materials, and key user education to support consistent process adoption and knowledge retention.
• Project and Decision Support: Lead special projects and provide accurate ad hoc analysis and insights to support management decision-making and business priorities.

Required Qualifications and Experience

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related discipline; professional accounting qualification or MBA preferred.
• 10–14+ years of relevant experience in Finance and Accounting, with deep end-to-end RTR process expertise across close, reconciliations, intercompany, costing, and financial reporting.
• Prior experience in a Global Process Owner, transformation, shared services, finance operations, or global process governance role.
• Strong working knowledge of SOX controls, audit requirements, compliance practices, risk management, and Finance Manual or policy-based governance.
• Experience working with ERP and finance systems such as SAP, Oracle, BlackLine, or similar platforms.

Preferred Certifications

• Six Sigma Green Belt or Black Belt certification preferred.
• Lean certification or demonstrated Lean methodology experience is an added advantage.

Required Skills and Competencies

• Strong process ownership, governance, controls, and compliance mindset.
• Excellent analytical, problem-solving, and decision-making capabilities.
• Strong communication, stakeholder management, influencing, and executive engagement skills.
• Ability to work independently and collaboratively in a fast-paced, global, matrixed environment.
• Demonstrated commitment to continuous learning, automation, operational excellence, and emerging RTR best practices and technologies.

Key Success Measures

• Improvement in close cycle time, close discipline, and on-time completion of RTR activities.
• Improvement in reconciliation quality, audit readiness, and control compliance.
• Reduction in process exceptions, audit findings, control gaps, and recurring issues.

McDonald’s is the world’s leading global foodservice retailer with over 40,000 locations in over 100 countries. Approximately 95% of McDonald’s restaurants worldwide are owned and operated by independent local business owners. At McDonald’s, we lead through our values centered on inclusivity, service, integrity, community, and family. Here is your chance to get in on something special as we grow our corporate team in India and allow you to grow your career.