Sr Manager, Talent Management Delivery

Department Overview

McDonald’s has an exciting opportunity for a Senior Manager, Talent Management Delivery based in our India Global Business Services Office. This role leads a small team responsible for delivering high‑quality performance administration and reporting services that support global people processes. The Manager oversees day‑to‑day execution, ensures adherence to standards, coordinates workflow, and resolves escalations. This position also partners across Global People and GBS to support operational consistency, documentation accuracy, and continuous improvement.

Duties

We are seeking a detail-oriented and technically proficient Senior Manager, Talent Management to lead the day-to-day execution and technical coordination of our global talent cycles. In this role, you will be the lead coordinator for the operational workstreams supporting Talent Reviews, Succession Planning, and High Potential (HiPo) Cohort Management.

Working within the McDonald's System, you will act as the primary interface between HRBPs, IT/HRIS, and AMS/Scaled Services. You will ensure that our talent platforms are ready for use, that data is accurate, and that our global talent identification processes run smoothly. This role is ideal for a "hands-on" leader who excels at managing timelines, troubleshooting technical issues, and supporting stakeholders through critical talent milestones.

Key Responsibilities

Technical Oversight & Operational Lead

• System Readiness Coordination: Supervise the technical readiness of the McDonald's talent platforms, ensuring all configuration elements for Talent Reviews and Succession Planning are tested and functional.
• Defect Triage & Resolution: Act as the first point of escalation for technical issues. Partner with AMS/Scaled Services to triage defects, prioritize fixes, and ensure issues are resolved before they impact global talent sessions.
• Data Quality & Validation: Lead the validation of input data to ensure high-quality reporting for succession bench strength and HiPo tracking. Ensure all outputs for the GPLT and leadership readouts are accurate.
• HiPo Cohort Tracking: Maintain the technical backlog for High Potential cohort management tools. Capture enhancement requests and ensure the system effectively tracks development and movement for these critical talent groups.
• Live Session Support: Provide "on-the-call" technical assistance during Talent and Succession Review meetings, resolving access issues and workflow questions in real-time.
• Content & Link Management: Facilitate the upload of McDonald’s + Me Talent and Succession content and links, specifically supporting countries during new wave onboarding.

Project Coordination & Execution

• Cycle Timeline Management: Maintain and drive the integrated project plan for the Talent and Succession cycles, ensuring all preparation, calibration, and closeout tasks are completed on schedule.
• HiPo Process Coordination: Facilitate the operational timeline for HiPo Cohort Management, ensuring that participant lists are updated and that selection/tracking milestones are met.
• Governance Support: Lead weekly status meetings and stakeholder check-ins; manage the documentation of agendas, action items, and the RAID log (Risks, Assumptions, Issues, Dependencies).
• Stakeholder Liaison: Serve as the primary point of contact for HRBPs and IT/HRIS regarding the status of talent deliverables and tool readiness.
• Readiness Reviews: Facilitate go-live readiness checks and ensure that all session support coverage is scheduled and confirmed.
• Cycle Wrap-Up: Coordinate post-cycle "post-mortems" to document lessons learned and technical recommendations for the next Talent and Succession cycle.

Qualifications

• Experience: 11–15 years of experience in HR Operations, Talent Management, or HRIS. Previous experience in "Lead" or “Manager” capacity is preferred.
• Functional Knowledge: Strong understanding of the workflows associated with Talent Reviews, Succession Planning, and HiPo tracking.
• Technical Proficiency: Advanced hands-on experience with HRIS platforms (e.g., Workday, Oracle, or SuccessFactors). Ability to troubleshoot configuration issues and manage data sets.
• Project Management: Proven ability to manage complex timelines and coordinate cross-functional tasks. Familiarity with project management tools (e.g., Smartsheet, Planner) is a plus.
• Communication: Strong interpersonal skills with the ability to explain technical concepts to non-technical HR partners and stakeholders.
• Detail Orientation: High level of accuracy in data validation and a commitment to meeting strict deadlines in a fast-paced environment