Consultant, Learning & Development Delivery

Department Overview

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive Thrus, through McDelivery, dine-in or takeaway. McDonald’s Global Technology is here to power tomorrow’s feel-good moments.  That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.Our Global Mexico City Office will be a hub for technology innovation and operational support to help us build the solutions that will improve our customer, crew and employee experience each and every day. 

Duties

In addition to following McDonald’s policies and procedures, principal accountabilities include, but are not limited to:  Facilitates Learning: Oversee and drive delivery of virtual learning programs and courses to achieve developmental objectives for L&D within the US  Conduct virtual training that motivates, builds proficiencies, and improves individual's performance and contribution to restaurant results.  Uses facilitation techniques to encourage active participation and collaboration during virtual training sessions.  Adapt sessions in real-time based on participant needs and progress.  Stay updated on best practices, tools and methods in virtual facilitation.  Help to create measurable and relevant learning objectives that align with needs of L&D programming within the US  Strategic Partner and Advisor: Work in partnership with our People Solutions L&D Partners and market stakeholders to ensure L&D virtual programs are meeting the training needs of restaurant employees and brand standards. Review class assessments, surveys, and overall virtual program performance.   Work with leader to conduct assessments to identify virtual delivery competencies and gaps, utilizing feedback and performance metrics to refine programs 

Qualifications

The ideal candidate should live in the Mexico City area  High School Diploma or equivalent  2 to 4+ years of adult education/facilitation experience  2+ years of experience working in a customer service and/or hospitality environment  Strong communication and active listening skills  Proficient in group management techniques and conflict resolution  Ability to use digital tools for virtual facilitation  Fluent in Spanish and English (written and verbal) ILR Level 4  Valid and active Passport and US Visa are nice to have. Preferred Qualifications:  BA/BS degree preferred  Operational expertise in QSR, restaurant industry and/or hospitality preferred  Consulting experience a plus  Experience working in an ambiguous, every changing environment  Strong work ethic, business sense, and a self-starter  Strong interpersonal, written, and verbal communication skills  Positive attitude and willingness to learn  Role will be hybrid, 3 days onsite & 2 days work from home