Consultant, McOpCo Operations

Department Overview

To provide leadership, coaching, and direction to their patch through people development and improved restaurant operations, to maximize the long-term sales and profit of each restaurant.  Consistently demonstrates McDonald's values and leadership behaviors to build positive business relationships with key customers including the Operations Manager, Restaurant Leadership Team, Crew and Customers.

Duties

Champions the McDonald's the People Promise by personally demonstrating, reinforcing and following-up on the 5 people drivers to gain commitment from managers and crew:

• Respect and recognition (e.g., crew and manager schedules, reward and recognition program)
• Resources to get the job done (e.g., uniforms, crew room, equipment to get job done)
• Values and Leadership behaviors (e.g., adherence to policies and procedures, crew and manager communications, act on issues raised by crew and managers appropriately, employee commitment survey and action plans)
• Competitive Pay and Benefits (e.g., communication and execution of wage and review program for crew and managers and ensures performance reviews process)
• Learning, development and personal growth (e.g., crew orientation, crew training through CDP, and management training and development through Individual Development Plans - IDPs)
• Ensures that all restaurants in patch are adequately staffed (through quality hiring and retention) to maximize sales potential.
• Collaborates with Operations Manager and Store Manager to ensure that individual performance targets are established (Specific, Measurable, Attainable, Realistic, Time-bound), performance reviews are conducted on-time and communicated one-on-one, Performance Improvement Plans are implemented, and performance results are corrected or complimented.
• Involved in and participates in the recruiting, interviewing, and selecting of all managers based on profit center staffing needs and goals and diversity staffing objectives.
• Knows and educates restaurant management on all appropriate HR policies, labor laws, security and safety procedures and ensures compliance at the restaurant level.
• Partners with Training and HR staff to build capability to deliver on the People Promise in the restaurants to achieve desired business results.
• Chooses the appropriate consulting approach (e.g., directive, supportive, coaching, collaborative) based on the level of performance of each restaurant

Qualifications

• Protects the McDonalds brand by ensuring that restaurants meet McDonald's QSC operational standards, food safety standards, and labor laws.
• Demonstrates Customer-First Service by consistently observing restaurant operations, troubleshooting shift management, taking on-the-spot corrective actions, and recognizing successes.
• Proactively teaches and coaches restaurant managers and restaurant leadership teams to execute the 12 restaurant systems (QSC Play book) that produce consistently high levels of QSC.
• Partners with ROIP Subject Matter Expert (e.g., Operations Consultant, Training Consultant, Operations Integrity Coach)  to conduct ROIP system review day and develops action plan to address 3 systems targeted for improvement.
• Responsible for the execution of the action plan in each restaurant to ensure that systems are improved and targeted results are achieved.
• Ensures that restaurants properly execute Local Store Marketing (LSM), national and co-op promotions and the execution of new products and processes.

Compensation

Bonus Eligible: Yes

Long - Term Incentive: No

Benefits Eligible: Yes

Salary Range

The expected salary range range -$78,281.00 - $97,852.00 per year 
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.