McOpCo Operations Consultant - Chicago, IL

Department Overview

We are looking for an Operations Consultant to support our McOpCo (company-owned) restaurants. They will be responsible for providing leadership, coaching, and strategic direction to their restaurant teams through people development and improved restaurant operations. They will also be responsible for maximizing the long-term sales/profits of each restaurant and delivering outstanding Quality/Service/Cleanliness (QSC) along with customer experience. 

This role will support the Chicago, IL market and will be expected to live in market. 

People Responsibilities

• Champions the McDonald's People Promise by personally demonstrating, reinforcing, and following up on the people drivers to gain commitment from management and crew:
  • Respect and recognition (e.g., reward and recognition programs.
  • Resources to get the job done (e.g., crew and manager schedules, uniforms, crew room, equipment to get job done).
  • Values and Leadership behaviors (e.g., adherence to policies and procedures, crew and manager communications, act on issues raised by crew and managers appropriately, lives up to the Speak Up Culture, drives employee commitment surveys and action plans).
  • Competitive Pay and Benefits (e.g., communication and execution of wage and review program for crew and managers and ensures performance reviews process).
  • Learning, development, and personal growth (e.g., crew orientation, crew training through CDP/Campus, and management training & development through – BEST Performance Motivation).
• Ensures that all restaurants in patch are adequately staffed (through quality hiring and retention) to maximize sales potential by utilizing McHire and appropriate tools and resources.
• Collaborates with Operations Manager and General Managers to ensure that individual performance targets are established (Specific, Measurable, Attainable, Realistic, Time-bound), performance reviews are conducted on-time and communicated one-on-one, Performance Improvement Plans are implemented (as needed), and performance results are measured and discussed.
• Involved in the recruiting, interviewing, and selecting of all managers based on patch and business center staffing needs and goals and diversity staffing objectives.
• Knows and educates restaurant management on all appropriate HR policies, applicable laws, security and safety procedures and ensures compliance at the restaurant level.
• Partners with Training and HR staff to build capability to deliver on the People Promise in the restaurants to achieve desired business results.
• Chooses the appropriate consulting approach.

QSC / Sales Responsibilities

• Protects the McDonalds brand by ensuring that restaurants meet McDonald's QSC operational standards, food safety standards, and applicable laws.
• Demonstrates Customer-First Service by consistently observing restaurant operations, troubleshooting shift management, taking on-the-spot corrective actions, and recognizing successes.
• Proactively teaches and coaches restaurant managers and restaurant leadership teams to execute the 9 restaurant systems (QSC Play book/PACE) that produce consistently high levels of QSC.
• Partners with PACE Subject Matter Expert (e.g., Operations Associates, Learning Consultants,) to conduct PACE visits and develops action plans to address systems targeted for improvement.
• Responsible for the execution of the action plan in each restaurant to ensure that systems are improved and targeted results are achieved.
• Ensures that restaurants properly execute Local Store Marketing.

Business Results Responsibilities

• Collaborates with the Operations Manager to develop the annual business plan for the Business Center.
• Uses all information resources available (e.g. Restaurant data, PACE, VOICE, 800-number, Bottom-Line commitment, QCR, Operations Report, P&L) to identify opportunities and threats to optimizing restaurant potential and adjusts business plan tactics accordingly.
• Consults and is accountable for creating a positive work environment while working shoulder-to-shoulder with restaurant managers and restaurant leadership team to accomplish business results (increased customer counts, increased sales, and increased profits).
• Completes various audits to ensure that their restaurants meet McDonald's standard practices and procedures (e.g., cash, security).

Qualifications

• High School Diploma or equivalent required
• Field Operations experience
• Proven project management implementation skills
• Strong people/relationship management skills
• Proven experience influencing and obtaining great results through others

Compensation

Benefits eligible: Yes
Bonus eligible: Yes
The expected salary range for this role is $75,700 - $94,620 per year
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.