Business Technical Analyst

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Date: 14 Apr 2026

Location: THORNLEIGH, NSW, AU, 2120

Company: McDonald's Corporation

McDonald’s Australia is the largest quick service restaurant operation in the country. Fondly known as “Macca's”, we have been a household name in Australia for over 50 years, we believe that our customers are the heart and soul of everything we do and make it our mission to make every moment count! As an employer of choice winner time and time again, working with us means taking pride and having fun along the way; while growing and developing your career in a dynamic and supportive environment.

Could you be our next Business Technical Analyst?

At McDonald’s Australia, we’re looking for an experienced Business Technical Analyst to play a key role in delivering and supporting critical technology solutions that enable our business at scale. In this role, you’ll manage requirements end to end across the delivery and operational lifecycle, translating business needs into clear, actionable technical requirements and working closely with development teams to design, deploy and support fit‑for‑purpose systems. With a strong background in software operations and support, you’ll thrive on partnering with stakeholders and contributing to transformation initiatives at both local and global levels.

What you can expect on a day-to-day basis:

  • Gathering, analysing, and documenting business and technical requirements, translating these into clear technical requirements and user stories
  • Mapping business objectives to appropriate technology solutions and supporting solution design with the delivery teams
  • Partnering closely with business stakeholders, the Enterprise Technology development team, and vendors to ensure alignment on scope, priorities, and timelines
  • Producing and maintaining essential delivery artefacts, including technical specifications, process maps, and solution documentation
  • Working with databases and data warehouses, including writing and executing SQL queries to support data analysis and reporting
  • Supporting end‑to‑end delivery activities, including testing (UAT), deployment, and ongoing run and support of applications
  • Ensuring solutions integrate effectively with existing systems and comply with global and local IT, security, and audit standards
  • Supporting the application lifecycle across build, deploy, operate, and sustain phases, including change control and documentation upkeep
  • Implementing DevOps practices, including application monitoring, logging, and issue management
  • Defining and implementing processes aligned to a DevOps delivery and operating model
  • Developing subject matter expertise in local and global transformation initiatives, including Back Office, Supply Chain and People Systems
  • Coordinating and managing vendor and outsourced resources to support delivery and operational outcomes
  • Contributing to continuous improvement by identifying system and process enhancements to improve reliability and effectiveness

Your keys to success:

  • 3–5 years’ experience in a technical business analyst, application support, or similar technology‑focused role
  • Strong ability to understand business needs and translate them into clear business and technical requirements
  • Demonstrated experience working with software development and support teams to meet business objectives and release milestones
  • Proven experience supporting functional testing and User Acceptance Testing (UAT)
  • Strong written and verbal communication skills, with experience producing requirements definitions, detailed design documentation, and test artefacts
  • Ability to operate as a subject matter expert across multiple technology products and platforms used by restaurants and corporate teams

Relish in the Macca’s difference when you join the Golden Arches:

  • Competitive Remuneration Package. We offer a total reward package of base salary and a target incentive bonus plan.
  • 5 Weeks of Annual Leave. Switch off and recharge or explore your passions outside of work with an additional week of annual leave each calendar year.
  • Flexible Work Environment. Our teams have embraced a hybrid working model, balancing working remotely and connecting in the office to support our people and how they best add value.
  • Modern Office with Sustainable Amenities. Newly revamped office located in Thornleigh featuring the latest technology and electric car chargers to support eco-friendly commuting. 
  • Paid Parental Leave. We proudly support growing families with paid parental leave top-up options, helping you take the time you need while maintaining financial stability.
  • Birthday & Volunteer Leave. Enjoy a day-off during your birthday month and 3 days annually to volunteer for a registered charity you are passionate about.
  • Ongoing Professional Development.  We are committed to developing our people by investing in leadership programs and free access to LinkedIn Learning.
  • Macca’s Staff Discount & Retail Discounts. Enjoy discounted Macca’s at any restaurant across Australia and access to hundreds of

At Macca’s, our doors are open to everyone, and we live by our Golden Rule: treating everyone with dignity, fairness and respect, always. We’re committed to building a safe, inclusive and welcoming workplace where everyone feels valued and empowered - it’s our people who make us Macca’s.

 

As an equal opportunity employer, we strongly encourage applications from people of all backgrounds, identities and experiences. If you have a disability, illness or injury and need adjustments during the recruitment process, we’re here to help, just reach out to start the conversation.