Consultant, Local Employee Experience (14-month contract)

Department Overview

The Consultant, Local Employee Experience (Field HR) is responsible for supporting restaurants, including deploying and implementing recruitment and retention programs, supporting Operators to ensure fully staffed restaurants, managing employee relations issues, and ensuring we deliver a compelling and engaging employee experience.

You are a strategic HR professional and want to apply your expertise on a regional and national scale. You are a change agent and a strategic communicator who can effectively support our system in a fast-paced and agile environment. You are looking for a role where you can leverage and grow your skills while making a tangible impact on strategic initiatives, the business, and your team.

Duties

Collaborating with key stakeholders throughout the region including Owner/Operators, Supervisors, Market People Leads, McOpCo Ops Managers, Operations Consultants, Market People Leads and General Managers
You will work as counsel to provide guidance, training and development to key stakeholders on recruitment and retention strategies, acting as a SME
You will provide leadership and coaching on People practices, policies, procedures, strategies and systems, to achieve self-sufficiency and shared accountability.
Overseeing the development and implementation of restaurant people initiatives: You will support, and execute various general people initiatives such as attraction, recruitment, retention, engagement, compensation and benefits, and rewards and recognition.
You will collaborate with Field Service teams, Learning and Development, McOpCo and Owner/Operators, etc. to lead and assist with the implementation of these programs.
You will act as a key liaison during restaurant transitions to support the employee experience leveraging appropriate tools and change management strategies
Being proactive: You will anticipate current employment landscape challenges and work together with other areas of the business to implement strategies for mitigation.
Being a strategic partner: You will be a strategic partner with McOpCo and Owner/Operators and their Teams
Innovation: You will drive innovation and change of people practices that improve business results.
You will support change management including transformation efforts, driving adoption of new technologies and ways of working

Qualifications

What you bring

Collaborative and communication skills: Refined consultative approach that engages stakeholders in a collaborative manner. Very strong customer focus with keen attention to detail and ability to translate requirements into action. Excellent written, oral and presentation skills. Ability to present, influence and communicate information based on target audience.
Innovative problem-solving skills: High attention to detail and is able to develop and present recommendations supported by data. Able to contribute innovative solutions to complex challenges.
Essential technical and behavioural skills:
Demonstrates exceptional time management and organizational skills
Exhibits excellent project management skills
Skilled at fostering mutually beneficial relationships with cross-functional colleagues and stakeholders to drive outcomes
Can effectively prioritize tasks and complete them in a timely manner
Pays high attention to detail to ensure accuracy in work
Takes a proactive approach to seeking and accepting constructive feedback to improve oneself
Confidently provides constructive feedback to others
Demonstrates strong written and verbal communication skills
Displays strong problem-solving skills and the ability to suggest improvementsSelf-motivated and proactive with a can-do attitude
Able to manage a high volume of work in a fast-paced environment
Possesses strong presentation skills.
Desirable:

Restaurant system experience (General Manager, Market People Lead or above).
Experience working with PowerPoint (advanced) and Excel (intermediate).
Strong facilitation skills and experience delivering training to diverse audiences.